Director, Account Management, Events
Jacksonville, FL, United States
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Preferred location is Jacksonville, FL but open to remote work if the candidate is willing to travel regularly to office locations**
Job Duties & Key Responsibilities
Direct implementation of the event organization's account management strategy.
Build/oversee account management team responsible for maintaining favorable relationships with our retail event clients.
Foster positive partner relationships ensuring that we are not only satisfying our partner’s needs, but also maximizing our end customers experience and satisfaction.
Responsible for regular (weekly/monthly/quarterly) calls with partners.
Manage day to day relationship with partners and request, manage their expectations with internal business partners
Liaison between partners, operations team, buyers/merchandisers, finance, accounting, etc.
Present sales, KPIs and other project roadmap items to partners on a regular basis.
Compile, conduct and present end of event, after-action, post-season reviews with senior leadership and partners.
Establish goals for members of the account management team and track performance.
Administer policies for promoting products and services or addressing client issues or concerns.
Resolving problems and ensuring customers receive high quality customer service. Personally, handles larger, more complex, or more critical accounts or escalated calls.
Developing client retention and growth plans and strategies for developing profitable business with assigned accounts
Experience And Education
Has extensive experience with the concepts and principles of one or more related fields or departments.
Excellent stakeholder management skills across different levels and functions across the business.
High commercial awareness with effective influencing and communication skills.
Thrives in a fast-paced environment combining strategic and tactical capabilities.
Ability to stay organized while managing multiple projects at once.
Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.
Synthesize insights into clear and actionable business recommendations and work directly with senior stakeholders of the intl. business via established relationships including Senior Management - to communicate them
Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.
Establishes departmental policies, practices, and procedures that have a significant impact on the organization.
Comfortable engaging with major client decision-makers, as well as senior executives and leaders, either in one-on-one or small group presentations
A self-motivated individual and good team player with exceptional people and project management skills.
Ability to influence others.
Ability to drive strategic direction in spirit of #OneFanatics, with focus on collaboration, team work, equal opportunities and mutual respect.
Typically requires a bachelor's degree and at least 5 years of experience, including prior management experience.
Travel is required, will vary on the needs of the business.
Reports to: SVP, Global Events
Ability to foster teamwork.
Oral and written communication skills.
Ability to build collaborative relationships.
Customer/client orientation.
Problem/situation analysis.
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
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