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StartProto
Atlanta, GA, United States
Support our users through the full journey from lead to successful customer. Support the sales team in turning product-qualified leads into customers. Ensure customer success post-sales with ongoing support. Help cultivate the top of the funnel with “how to” and other organic marketing content. About Position StartProto is a seed-stage company rev
Job Source: StartProtoRevenue Analytics, Inc.
Atlanta, GA, United States
Revenue Analytics is a SaaS company that helps big companies make big revenue decisions in pricing, products and promotions. Our analytics solutions drive millions in revenue uplift and eliminate wasted time. Do you use data to solve complex problems? Looking for the opportunity to be customer-facing and help ensure the successful adoption of our
Job Source: Revenue Analytics, Inc.Improvado Inc.
Atlanta, GA, United States
Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI
Job Source: Improvado Inc.Florence Healthcare - US
Atlanta, GA, United States
What We Do: Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines
Job Source: Florence Healthcare - USIfoliocorp
Atlanta, GA, United States
Connect, Engage, Convert in the Mobile World About iFOLIO Connect, engage, convert in the mobile world We’re iFOLIO, helping teams grow with personalized digital marketing & sales enablement. ✨ Deliver awesome customer experiences with a collaborative cloud & patented analytics. ✨ About Our Team Leading with our awesome platform & core values, w
Job Source: IfoliocorpTRC Talent Solutions
Norcross, GA, United States
TRC is seeking a self-starter, growth focused, results-driven Customer Success Manager on behalf of their client a leading mobile technology specialist located in Norcross, GA. Direct Hire opportunity! Shift: Mon-Fri 8am-5pm. Salary: $65-75k Essential Duties&Responsibilities: Perform issue resolution for customers and run Customer Success Play
Job Source: TRC Talent SolutionsMixpanel, Inc.
Atlanta, GA, United States
Amir Movafaghi Top 5% of Similar Sized Companies on Comparably Awards Reviews from current employees The people are uplifting and they're the ones that help me get through everyday Learning stipend, wellness fund and work from home stipend.There's also generous LTO, VTO, and PTO but most people don't use LTO and VTO. Mixpanel's Employee Net Pro
Job Source: Mixpanel, Inc.Bravado
Atlanta, GA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoAtlanta, GA, United States
Introduction
Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver's workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury. SlipBots auto-load/unload all types of trucks in less than 5 minutes to increase safety, speed, and savings across the supply chain. Slip is headquartered in Atlanta, GA and serves multiple Fortune 500 customers in 24/7 production manufacturing and logistics operations throughout North America. We're looking for motivated people to join our team to help fuel our growth and modernize the supply chain.
Position Overview
At Slip Robotics, the role of Customer Success Engineer is pivotal in ensuring customer adoption and retention. This role involves developing an expert knowledge of Slip Robotics products and customer's operations, to lead design and execution of new implementation initiatives as well as optimization of existing customer operations. The ideal candidate will have a background in handling multiple customer accounts simultaneously, demonstrating resilience and flexibility in dealing with uncertain customer requirements. The ability to forge strategic relationships with clients and work collaboratively across different teams to influence organizational decisions is crucial.
Furthermore, the Customer Success Engineer will undertake the analysis of KPI trends and offer suggestions for process or product enhancements to boost customer satisfaction and retention. This will result in continuous improvement of implementation and adoption programs.
Key Responsibilities
Requirements Gathering and Analysis: Conduct thorough assessments of customer operations to identify opportunities for initial launch, as well as expansion opportunities. Be able to differentiate levels of change management required for different opportunities, and steer teams towards opportunities with the best overall value.
Solution Design and Planning: Develop expert knowledge of our product and application to customer operations. Design implementation strategies that minimize impact on customer time and resources, while maximizing product value.
Project Management and Implementation: Supported by a Customer Success Manager, build and lead the execution of implementation plans from start to finish. This includes coordinating with customer and cross-functional teams, managing timelines, ensuring resource availability.
Customer Collaboration: Work closely with customers throughout the customer lifecycle, refine project scopes based on data and feedback, ensuring that customers are maximizing product value and that customer champions can quantity that value.
Technical Support and Training: As part of the Customer Success team, provide ongoing solutions support and product training to customers pre and post-implementation, ensuring they achieve optimal performance from our product.
Performance Monitoring: Continuously monitor and report on the performance of implemented solutions, identifying opportunities for further workflow optimization or product enhancements.
Additional Information
Travel 50% of more in relation to customer activity demand
May be requested to work a varying schedule to support customer needs, including nights, weekends, and holidays.
Requirements
Required Qualifications
Bachelor's degree in Industrial Engineering strongly preferred. Operations Management, Business Management, or a related field is also acceptable. However, individuals confident in their ability to learn our products and industry are encouraged to apply regardless of formal education.
Demonstrated expertise in warehouse operations, with a specific focus on industrial engineering, manufacturing, transportation, and material flow design.
Proven experience in a role requiring the implementation of complex solutions in a warehouse, manufacturing, or similar environment.
Strong project management skills, with a track record of delivering complex projects in a robotics or similar technical field.
Outstanding communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
Advanced knowledge in warehouse, manufacturing, or similar operations, and specifically dock operations and shipping logistics.
Benefits
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Stock Option Plan
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Customer Success Engineer jobs in Atlanta, GA, United States
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