Security Supervisor

, IL, United States

Job Description Summary

To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Engineering & Security. Maintain all dock receiving and flow of products/packages inbound and outbound, from the hotel. This includes the shipping of items back to guests and clients and distributing packages throughout the hotel to the appropriate departments and/or guests. Oversees the properties lost & found program. Job Description

Principle duties and responsibilities (Essential Functions) include:

Other duties and assignments may be assigned in accordance with this position.

Supervises the security activities at Sonesta Charlotte Executive Park for its guests, members, employees and owners.

Ensures that all security operations are in accordance with Sonesta Charlotte Executive Park policies, procedures and standards of conduct.

Supervises trains and schedules all Security officers.

Meets regularly with the Director of Engineering & Security to review incidents and current issues. Keeps management informed at all times on major incidents.

Ensures that the Daily Activity Report reflects all security activities of the previous day and that it is distributed to the appropriate divisions, departments, Human Resources and the Director of Engineering & Security.

Ensures that a thorough and complete investigation and report is made on all losses, thefts, and accidents incurred by guests, members, patrons and employees. Ensures the incident reports are prepared accurately and concisely.

Enforces all hotel rules, regulations and the Company's standards of conduct. Conducts detailed investigations where warranted with the Director of Engineering & Security

Conducts integrity checks using covert cctv as losses dictate.

Ensures security programs and other, are consistently completed (Lost & Found, Hotel Parking, Locker Room Inspection, Dock handling, Receiving functions, package distribution)

Reviews daily all logs to ensure completeness and takes follow-up action as necessary (patrol log, dispatcher log, rover log).

Maintain good record keeping of all items received and issued to minimize any variances, in accordance with established policies and standards.

Completes the receiving function for all hotel inbound orders utilizing the EPRO Software.

Prepares and conducts daily shift briefings.

Take part in monthly inventories.

Check in, sort, and properly distribute FedEx, UPS, and USPS packages.

Help pull and distribute liquor requisitions.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Four years related Security experience, preferably in hotel/hospitality.

Two years Security Supervisory experience

Must be able to work any shifts including weekends, evenings, and holidays.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Company Overview

Sonesta

Welcome to Sonesta. These three simple words could open a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio, each providing an authentic visit delightfully reflecting the culture and personality of its destination.

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

About Us At Sonesta , we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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