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Hospitality Account Manager

New Orleans, LA, United States

Job Details

Job Location

Premium Parking New Orleans LA - New Orleans, LA

Position Type

Full Time

Education Level

None/Not Specified

Salary Range

$55,000.00 - $60,000.00 Salary/year

Job Shift

Varies

Job Category

Hospitality - Hotel

Description

The Hospitality Account Manager directly oversees one or more valet operations, and is responsible for account performance for financial, government compliance, and customer/client satisfaction objectives and is expected to maintain relationships with current clients to obtain references and leads for new business opportunities. This positionwill help us leverage our position within the parking industry through the building and managing strategic business relationships. The company now operates 450+ locations in 50+ markets across the country and is the market leader in gateless digital parking solutions.

What We Offer:

Competitive Medical, Dental, Vision, & Life Insurance

Paid Time Off

Mobile Phone Stipend

Tuition Reimbursement

Disability Insurance (Short & Long Term)

Accidental & Critical Illness Coverage

Pet Insurance

Qualifications

What Our Hospitality Account Managers Do: Manage, implement and supervise all details of assigned operations

Organize, maintain, and reconcile various financial records, both manually and through automated methods

Manage claims process, implement training to limit liability and maintain overall safety in the facility

Investigate and assign responsibility for all claims in accordance with Claims Administrator

Train, supervise, counsel, schedule and evaluate valet staff

Responsible for maintaining adequate staffing levels

Assist in setup of special event parking programs

Balance accounts and assists in preparing reports and statements

Provide technical assistance and work direction to support personnel

Upkeep and maintenance of the facility, including but not limited to equipment, signage and building grounds

Conduct regular audits to ensure procedures are being followed and verify funds collected and paperwork for bank deposits

Review daily payroll and process any post-pay discrepancies and forms

Track and maintain associate attendance records

Ensure injuries and incidents are reported timely and proper paperwork is filled out

Complete associates' reviews

Report vehicle damage and/or unsatisfactory guest experience to client contact

Attend staff meetings

What We Look for in a Hospitality Account Manager: Experience overseeing multiple valet parking operations (preferred)

Minimum of 2 years hospitality management experience

Valid license with 3+ years driving experience No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years

No more than two MINOR violations in the past year (accident, speeding)

No suspensions within the last 3 years

Ability to drive and operate a standard and automatic transmission vehicle comfortably

Strong and effective communication skills

Flexible availability including evenings and weekends

Ability to handle challenging and difficult clients

Experience leading a team of at least 10-15 employees

Proven track record of success as a manager as it relates to recruitment, training and development, and succession planning

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.

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Hospitality Account Manager jobs in New Orleans, LA, United States

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