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Saint-Gobain
Sacramento, CA, United States
Job Summary What's the Job? Within the Saint Gobain family, CertainTeed & GCP are seeking a Technical Services & Sales Representative to provide a full range of field technical support to their assigned region which will result in a better customer understanding and use of our products, reduce liability, build closer customer relations, and a reinf
Job Source: Saint-GobainHanes Companies
Sacramento, CA, United States
Hanes Geo Components, a division of Leggett & Platt (NYSE: LEG), is recruiting a Technical Sales Representative to support our Western region. Hanes Geo Components markets and distributes soil stabilization, flood control and stormwater management systems that are used in the construction industry. We are looking for a highly motivated, proactive &
Job Source: Hanes CompaniesXylem
Sacramento
We’re Hiring for a Technical Sales Representative for the Southwest Region! If you are excited and passionate about helping LetsSolveWater, consider joining our team today! **Xylem** **, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are
Job Source: XylemCBRE
Sacramento, CA, United States
Technical Services Lead Job ID 165293 Posted 01-May-2024 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Digital & Technology/Information Technology, Project Management Location(s) Remote - US - Remote - US - United States of America About the Role: The Technical Service Lead is both a leader and
Job Source: CBREAvispa Technology
Roseville, CA, United States
Service Technical Support 1309617 A leading technology company is looking for a Service Technical Support. The successful candidate will support Customer microwave test equipment - signal generators, spectrum analyzers, network analyzers, etc. The ideal candidate is a talented, energetic, team player looking for a challenging and rewarding positio
Job Source: Avispa TechnologyIDI Distributors Inc.
Sacramento, CA, United States
Spray Foam Technical Services Representative (TSR) - Sacramento Area Preferred Requisition Number : SPRAY002334 Apply now Posted : April 17, 2024 Full-Time Locations Showing 1 location IDI Distributors is America’s largest family owned and operated wholesale insulation distributor backed by over 40 years of proven success. With over 500
Job Source: IDI Distributors Inc.Orion Talent
Sacramento, CA, United States
Description Education, Skills, and Abilities: •To be successful in this profession, you'll need to have excellent mechanical know how and problem-solving skills. •Bachelor's or Associate degree in science/Engineering (STEM) or technical certificate in Instrumentation, Controls or programming and/or water treatment equipment including UF/MBR Working
Job Source: Orion TalentCircle K Stores, Inc.
Sacramento, CA, United States
Store 2708768: 8876 Vintage Park Dr, Sacramento, California 95828 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Custo
Job Source: Circle K Stores, Inc.Sacramento, CA, United States
Classification:
Salary Job Description:
POSITION SUMMARY The Technical Services Representative II provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (80%)
Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
Coordinate and participate in job site visits.
Update complaints in Salesforce as new information is attained.
Resolve complaints quickly and in a mutually beneficial manner.
Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.
2. Internal Support (10%)
Support Technical Services training programs, as directed.
Create and update technical data sheets and technical advisories.
Review and approve technical literature, packaging, data sheets, and Marketing collateral.
Represent Technical Services ISO quality system reviews and audits.
Work / learn to increase product and industry knowledge and becoming a subject matter expert.
3. Special Projects, Housekeeping, and Assignments (10%)
Participate in implementation or improvement initiatives associated with Technical Services.
Help design and implement procedures and online tools for vendor supplied products.
Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
Create and update FAQs for inclusion on website FAQ page.
Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
Update complaints in Salesforce as new information is attained.
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 3 yrs. experience in construction industry.
Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
Experience with Salesforce and JD Edwards preferred.
Knowledge of architecture and construction methods a plus.
Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Specialized Skills, Requirements and Experience:
High School Diploma: Degree preferred.
Strong interpersonal, written, and verbal communications skills.
Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
Fluency in second language, preferred.
Team cooperation - maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
Physical Requirements:
Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
Push/pull: Must be able to push/pull 50 lbs.
Stand: Must be able to stand 20% of the day or more.
Sitting: Must be able to sit for 80% of the day or more.
Twisting/Bending: Must be able to twist/bend 25% of the day.
Squatting, climbing and/or crawling: 10% of the day
Travel Requirement:
Must be able to travel up to 20%
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Technical Services Representative jobs in Sacramento, CA, United States
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