Spray Foam Technical Services Representative (TSR) - Sacramento Area Preferred
Sacramento, CA, United States
Spray Foam Technical Services Representative (TSR) - Sacramento Area Preferred Requisition Number : SPRAY002334
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Posted : April 17, 2024
Full-Time
Locations Showing 1 location
IDI Distributors is America’s largest family owned and operated wholesale insulation distributor backed by over 40 years of proven success. With over 500 employees in 55 locations across the country IDI prides itself on providing best-in-class customer service to the residential and commercial construction industry.
Job Summary:
Compensation: $60,000 - $80,000
The Spray Foam Technical Services Representative (TSR) is responsible for serving as an expert in spray foam and associated equipment for IDI customers and staff, including but not limited to the training of current and potential customers on spray foam application, new equipment commissioning, performance of repairs and warranties, troubleshooting, safety, and providing insightful recommendations to help our customers grow.
Responsibilities/Duties:
Edify industry standards on health and safety
Counsel customers on efficient chemical processing
Perform new equipment training & commissioning
Provide expectations for equipment owners on maintenance and warranty practices
Maintain a basic understanding of building codes and building science
Support in troubleshooting equipment issues in person or virtually
Educate customers on proper application techniques for spray polyurethane foam
Present information in a group setting
Execute timely completion of projects and tasks
Assist IDI Sales Team with informing prospects/customers about IDI’s products including spray foam, parts and equipment, spray foam rigs and spray foam accessories
Consolidates and communicates customer interaction to the IDI Sales Team
Visit jobsites to conduct on-site trainings
Assist IDI sales representatives with thorough troubleshooting and processing warranty claims
Provide assistance and training for new hires
Create service quotes for customers to include parts and labor
Perform repairs within IDI’s scope of service
Carry parts and tools to perform pre-determined tasks
Provide ordering information to customers and IDI Sales Team when equipment recommendations are made
Communicate repair efforts to regional IDI Service Centers when assistance is needed
Assist customers with evaluating potential warranty issues
Provide follow up reporting
Submit expense reports on a weekly basis by deadline as needed
Maintain an updated calendar to keep Sales Representatives and Managers informed of scheduling
Other duties as beneficial to IDI
Leads Self Communicates Effectively & Candidly
Drives for Results
Demonstrates Accountability
Takes Initiative
Collaborates
Qualifications/Skills:
Must be mechanically inclined
Related work experience would include but not limited to:
Basic engine repair
Spray foam application equipment
Basic electrical knowledge
General knowledge of code approved building practices with an emphasis in building envelope, spray foam and fiberglass insulation
Construction background a plus
Knowledge in troubleshooting spray foam application/equipment problems
Proficient planning, time management and organizational skills
Efficient in Microsoft Office tools
Ability to travel an average of 80% of the time
Ability to achieve set goals in a timely manner
Detail-oriented, ability to work independently as well as with other team members
Must be comfortable and proficient in public speaking in classroom style training
Education and/or Experience:
High School diploma or GED and 3-5+ years equivalent experience preferred
Experience either in school or by trade in engine repair, construction/building science and/or electrical work preferred
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