Customer Service Representative

San Diego, CA, United States

Description

Xylem seeks to hire a Customer Service Representative – San Diego, CA

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The Role: An opportunity to work on a dynamic team, connecting directly with and building relationships with our customers as they solve water around the globe.

Essential Duties/Principal Responsibilities

Provide service and support to customer and Xylem locations globally.

Enter, maintain and acknowledge customer orders in Oracle system.

Process RMA’s, credits, restocking fees for product returns.

Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support when necessary.

Maintain strong relationships with YSI dealers, salespeople, and selling partners.

Assume other activities, projects and responsibilities as requested.

Answer phone calls, e-mails and faxes meeting agreed upon customer service levels and time frames.

Work with planning & scheduling to determine delivery dates.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

High school diploma or GED equivalent

Experience in fast paced global customer service environment.

Strong oral and written communication skills

Knowledge of basic accounting principles such as debits and credits

Strong computer skills especially Outlook, Microsoft Excel and Word.

Typing rate of 40-45 wpm. 50% of time spent keyboarding.

High accuracy level required.

Ability to troubleshoot and resolve customer problems such as shipment errors or account reconciliation questions

Preferred Qualifications

Experience with Oracle 11i software system.

Experience working with international customers.

Ability to prepare letter of credit

Foreign language is preferred

Knowledge of import/export processes, regulations

Physical Demands/Work Environment

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

When working onsite

Regularly required to sit or stand, reach, bend, and move about the facility

Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements

Standard weekly job hours: 40 hours. Overtime is available.

SALARY: The estimated hourly rate range for this position is $18.00 to $21.00 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

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