ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
TEKsystems
Dallas, TX, United States
One of TEKsystems financial institutions is looking to add a Service Desk Analyst to their team to help improve IT operations within the company! Below are the details of what they are looking for. Description: • Someone with a broad experience in IT • Demonstrated experience in efficiently managing ticket backlogs and driving resolution of pend
Job Source: TEKsystemsIndigo IT
Dallas, TX, United States
Service Desk Analyst Remote SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have cr
Job Source: Indigo ITSRS Distribution
McKinney, TX, United States
The Tech Central Agent works as an integral part of the Information Services Team to provide outstanding customer service and support for all users in Corporate, Branch and remote locations. Tech Central Agent serves as a line of support and escalation for all technical issues submitted to the Service Desk. Duties and Responsibilities: Provides f
Job Source: SRS DistributionRS&H
Dallas, TX, United States
The Opportunity: We are in search of a skilled IT Service Desk Analyst to join our IT team at RS&H. This person will have various roles in IT Operations at RS&H, such as providing first call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to th
Job Source: RS&HHitachi High-Tech America, Inc
Dallas, TX, United States
Description WORK STYLE DESIGNATION: Onsite WORK LOCATION: Dallas, TX EXPECTED PAY RANGE: $24.04 - 33.06 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection p
Job Source: Hitachi High-Tech America, IncDiverse Lynx
Plano, TX, United States
Role : Service Desk Location : 5445 Legacy Drive, Suite #300, PLANO, TX - 75024 Type: Contract Responsibilities Language: English Role purpose: • nswer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution • 24/7 rotational Shifts Main responsibilities: • nswer user queries assist them with L1 troubl
Job Source: Diverse LynxMethodist Health System
Dallas, TX, United States
Hours of Work : 6a-430p Days Of Week : Sunday - Wednesday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for tec
Job Source: Methodist Health SystemDMI
Dallas, TX, United States
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportatio
Job Source: DMIPlano, TX, United States
Job Title: Service Desk Analyst
Location: Plano, Texas (Day on onsite Role)
Duration: Full time
JOB DESCRIPTION:
Knowledge of Service Desk Roles and responsibilities.
Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization.
Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule.
Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.
Behavioral Skills & Attributes: Client centricity and communication skills
Execution excellence, Hands-On Approach
Problem Solver & Good at Decision Making
Collaborative Working attitude.
Role & Responsibilities: Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Managing one or more customer service or service desk functions.
Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Delivering customer service through multiple channels including calls, chat and self-service
Continuous Service Improvement.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Service Desk Analyst jobs in Plano, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.