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Hitachi High-Tech America, Inc
Dallas, TX, United States
Description WORK STYLE DESIGNATION: Onsite WORK LOCATION: Dallas, TX EXPECTED PAY RANGE: $24.04 - 33.06 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection p
Job Source: Hitachi High-Tech America, IncTEKsystems
Dallas, TX, United States
One of TEKsystems financial institutions is looking to add a Service Desk Analyst to their team to help improve IT operations within the company! Below are the details of what they are looking for. Description: • Someone with a broad experience in IT • Demonstrated experience in efficiently managing ticket backlogs and driving resolution of pend
Job Source: TEKsystemsIndigo IT
Dallas, TX, United States
Service Desk Analyst Remote SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have cr
Job Source: Indigo ITDiverse Lynx
Plano, TX, United States
Job Title: Service Desk Analyst Location: Plano, Texas (Day on onsite Role) Duration: Full time JOB DESCRIPTION: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifti
Job Source: Diverse LynxDallas Area Rapid Transit
Dallas, TX, United States
Pay Grade: $52,000.00 - $85,800.00 Supervisory Organization: Manager-Service Desk Country: United States of America Address: 1401 PACIFIC AVE City: DALLAS, TX 75201 FLSA: Non - Exempt Professionals: 03 - Technician (EEO-4-United States of America), 3A - Technicians (EEO-SubCategory) General Summary: The role of the Service Desk Level II is to ens
Job Source: Dallas Area Rapid TransitECi Software Solutions Career
Dallas, TX, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECi Software Solutions CareerDiverse Lynx
Plano, TX, United States
Role : Service Desk Location : 5445 Legacy Drive, Suite #300, PLANO, TX - 75024 Type: Contract Responsibilities Language: English Role purpose: • nswer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution • 24/7 rotational Shifts Main responsibilities: • nswer user queries assist them with L1 troubl
Job Source: Diverse LynxDMI (Digital Management, Inc.)
Dallas, TX, United States
Help Desk Analyst Job ID 2024-26591 Category Infrastructure Support Location US-TX-Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-s
Job Source: DMI (Digital Management, Inc.)Dallas, TX, United States
The Opportunity:
We are in search of a skilled IT Service Desk Analyst to join our IT team at RS&H. This person will have various roles in IT Operations at RS&H, such as providing first call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to the achievement of key results driven objectives, and offering support to our increasing service delivery demands. The ideal candidate will have a diverse technical background with experience in PC deployment, PC diagnostics and repair, basic networking technologies, and Windows Operating systems. We are looking for a candidate who is interested in an opportunity to expand their skillset, learn new technologies, and to work as part of a dynamic team supporting operational needs. This role will work with the business and other IT associates to deliver exceptional support and service for a wide range of applications, hardware, and cutting-edge technologies for 1500 associates across 60 offices. The position will be in the Dallas area, supporting the Associates in that office directly as well as supporting the business and IT teams remotely across the United States.
Duties and Responsibilities:
Monitors helpdesk email, phone and ticketing systems for incoming requests and works with associates to identify, troubleshoot, document relevant details, and possible solutions.
Resolve incidents and service requests by utilizing technical skills, knowledgebase, documentation, or IT resources.
Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows Operating Systems, Office 365 applications, engineering production applications, collaboration systems, and basic networking technologies.
Facilitate escalation process and engage with senior level staff when necessary.
User account administration on several IT platforms.
Performs configuration changes, updates, and upgrades to systems and applications as directed.
Deploy, setup, and support desktops, laptops, VoIP, Unified Communication, Video Conferencing, and other technologies to Associates.
Participates in the off-hours On-Call rotation.
Other duties and projects as assigned.
Qualifications:
High School Diploma or equivalent required; Associates Degree preferred.
Technical certifications such as A+, Network+, and/or MCSA a plus.
5+ years of experience working in IT Support role.
3+ years of experience imaging, deploying, and supporting desktops, laptops, and mobile devices in a Microsoft Windows environment with Software Center and Intune.
Strong working knowledge of Microsoft Windows with the ability to solve complex workstation issues.
Experience in implementing and developing ITSM platforms a plus.
Knowledge of Engineering applications (AutoCAD, Revit, MicroStation, etc.) a plus.
Experience deploying software via Microsoft deployment tools.
The ability to communicate effectively with Associates throughout the firm.
If this sounds like the role for you and you're ready to join an amazing team, please apply.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy.
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The Company:
Employee-owned, RS&H is one of the nations leading architecture, engineering, and consulting firms whose associates work hard every day to create a more connected future where everyone can thrive. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to an unwavering commitment to our core values of: integrity, caring, forward-thinking, creativity, inclusivity, and ownership.
Service Desk Analyst II jobs in Dallas, TX, United States
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