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Acuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative CorporationGlassbox
Jersey City, NJ, United States
Glassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the b
Job Source: GlassboxPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.Kira Learning
New York, NY, United States
About Kira Learning Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artif
Job Source: Kira LearningEmergiTel
New York, NY, United States
My client is looking for someone to join, an exciting Insuretech organization, that is transforming insurance digital distribution. The candidate will have an entrepreneurial mindset that has the skills and desire to drive results. The ideal candidate will have experience to help lead new customer startups; promote customer adoption; and participat
Job Source: EmergiTelTelsource
Fairfield, NJ, United States
As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role you will need to have a technological backgro
Job Source: TelsourceOngo Inc.
, United States
What is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in
Job Source: Ongo Inc., NY, United States
Customer Success Manager
Circular Economy | GreenTech
Location: Hybrid | New York
An exciting opportunity to join a fast growing start-up on a mission to achieve a 360º ecosystem that empowers upstream and downstream circularity initiatives for 300+ brands globally. They are now looking for a Customer Success Manager with a background in technology and sustainability to join their team.
In addition to defining and executing strategic development plans for customer engagement, retention, and growth, you will play a crucial part in strengthening their position as a leading sustainability solutions provider for the consumer packaged goods industry.
Responsibilities:
Become a true business partner for your accounts, understand their needs and how their technology offerings could help them reach their goal. Develop and execute a comprehensive retention and growth strategy for your customer portfolio.
This involves collaborating with the Sales team to lead the onboarding process for new customer and continuously improving onboarding procedures.
Own and actively nurture crucial customer relationships globally to ensure consistent high-quality value-added experiences; and streamline our processes by creating playbooks.
Identify key accounts within your portfolio and craft engagement strategies to enhance retention through high-touch communications on existing products.
Drive customer delight by enabling omni-channel brand storytelling, creating a compelling and consistent brand narrative for their partnership.
Serve as the ‘voice of the customer’ to enable product investments that address core customer pain points and drive impact. Deliver beta and alpha pilots for nascent stage product offerings to onboarded customers, providing them with early access to new features and functionalities, and gathering feedback to drive product improvement and customer satisfaction.
Grow your account revenue by seeking opportunity to upsell, aligning seamlessly with the growth strategy and driving referrals. Enable our “land-and-expand” strategy by cross-selling technology offering customers onto their other offerings to create impact.
Qualifications:
3-4 years of experience in corporate/business partnerships, customer experience/success, business development, or related roles. Experience within early stage SaaS start-ups or within sustainability space of CPG (Consumer Packaged Goods) sector is highly preferred.
Exceptional verbal communication skills and the ability to cultivate and maintain relationships with sustainability leaders, international CPG brands, and other relevant stakeholders.
Proficiency in data analysis to identify trends and gaps in business development, diagnose challenges, and devise effective solutions.
Ability to build analytical dashboards using CRM tools like HubSpot to assess efficiency and compliance, and propose meaningful metrics throughout the sales pipeline to facilitate decision-making.
Demonstrated ability to build empathetic and trusted relationships, both within the organization and externally.
Strong organizational skills and a strong work ethic, with expertise in key project management tools such as Asana, Moxo (optional), HubSpot, and Google Analytics.
Ability to thrive in a fast-paced startup environment, demonstrating skills such as rapid prototyping, resourcefulness, creative problem-solving, and sound evaluative judgment.
Why Apply?
Join workforce from around the world and with a flexible working style.
Be part of a supportive team of people with a mission of accelerating access to sustainable energy in order to combat climate change.
Join an impactful business make a difference to the planet!
Sounds like you? Please click on the ‘Easy Apply’ button. You can also send your resume directly to [email protected] or message me directly!
Storm4 is a specialist GreenTech recruitment firm with clients across Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at www.storm4.com and follow the Storm4 LinkedIn page for the latest jobs and int el
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Customer Success Manager jobs in , NY, United States
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