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ECI Software Solutions
New Orleans, LA, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECI Software SolutionsProkeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProkeepCengage Group
New Orleans, LA, United States
We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values di
Job Source: Cengage GroupRippling
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: RipplingRippling
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: RipplingLiven Pty
New Orleans, LA, United States
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale d
Job Source: Liven PtyWaste Pro
Kenner, LA, United States
Summary SUMMARY OF POSITION: The Sales Manager provides for the short and long term growth of WP revenues through superior business development, communication, relationship building, client retention team leadership and selling efforts. The Sales Manager support the growth and development of the sales team in an assigned area and manages all sales
Job Source: Waste ProPenn Foster
New Orleans, LA, United States
Job Description If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. Customer Success jobs are ranked as one of the top 25 Best Jobs in America. According to a 2019 study b
Job Source: Penn FosterNew Orleans, LA, United States
About Us
Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale distribution. We envision a world where distributors use our tools to build deeper relationships, provide better service, and transact more easily with customers. We are post product, post revenue, and growing fast in the US and Canada.
Our Values
Our Core Values Are The Yardstick By Which We Measure Ourselves. They Serve As Our “mission Control” For Decision Making And Are Ingrained In All We Do. Our Core Values Are
Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win.
Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy.
Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships.
Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster!
Your Mission
As the VP of Customer Success, you'll be the key player in shaping the success of our accounts post sale. Your responsibilities will span across leadership, onboarding, adoption & advocacy, and support. You will be responsible for developing and implementing customer success strategies, building and managing a high-performing team, increasing user adoption, and ensuring that our customers receive exceptional service and support.
Key Responsibilities
Lead and inspire a high-performing team dedicated to delivering operational excellence
Collaborate closely with the Sales team to identify cross-sell and upsell opportunities within our existing customer base
Develop and execute comprehensive customer success strategies aligned with company goals
Create a consistent and valued customer experience by delivering against scalable and repeatable methodologies and proven best practices
Manage and achieve key business metrics
Operationalize programs that ensure the team can scale to meet the needs of our customers and do more with less over time.
Utilize data-driven insights to identify trends, areas for improvement, and growth opportunities
Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work
Qualifications
10+ years experience leading teams in customer-facing capacities
Successful track record scaling and managing CS teams in a growth stage startup (Seed - Series B)
Executive-level experience in a B2B customer success role in a SaaS organization
Hands-on experience using success tools (e.g. Hubspot)
Analytical mindset with a track record of leveraging data for decision-making
Working Relationship & Compensation
This is a full-time salaried position and may be performed remotely anywhere within the United States except the State of California. Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast growing company.
Competitive Salary
Travel Budget to see Execs, Team and Customers
Equity Package
Insurance - Health, Dental, Vision, Short & Long Term Disability, Life and AD&D, Employee Assistance Program (EAP)
401(k)
Yearly Education Stipend
Unlimited PTO
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VP of Customer Success jobs in New Orleans, LA, United States
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