Marketing Events Manager

Indianapolis, IN, United States

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Responsible for working effectively with clients, internal teams, industry organizations, and external vendors to flawlessly deliver world-class event programs that drive successful results against established strategic objectives, timelines, and financial goals. Our ideal candidate should thrive under pressure and have a passion for event production and logistics. You must be creative with an eye for detail and be able to get up to speed and execute with a solid sense for the Genesys brand, culture, products, and business strategy.

Key Responsibilities: Responsible for Tier 1 industry event full program management and execution on behalf of Genesys. Workstream leader implementing events and multifaceted projects, including live and virtual events, industry trade shows and special events. Knowledge in conference and trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, live and virtual execution to post-event analysis. Contribute to strategic development by identifying, presenting, and working in support of internal stakeholder program objectives and measuring the impact of events against target KPIs. Work along side teams, suppliers, and other contributors through effective project management & collaboration to exceptional levels of execution of all assigned deliverables – on schedule and within budget. Track budget costs throughout a project and communicate scope changes that affect the budget. Gather and track ROI, engagement analytics, and feedback to consistently assess opportunities for improvement.

Requirements: Bachelor’s degree in marketing or related field or 4+ years of experience Experience in demonstrating event/program management best practices. Strong program, project, and time management skills – highly organized, detail-focused, results-driven, accountable with the ability to handle stress and last-minute, urgent requests. Excellent budgeting, negotiation, and vendor management skills Experience working in a dynamic environment and track record of successful execution of multiple events with opposing priorities. Exceptional interpersonal skills; experience developing relationships with internal partners, third-party vendors, and customers. Cross-functional and collaborative mindset Consultative approach to questions, concerns, and issues Motivated, positive attitude and results-oriented Strong written, verbal & presentation skills Ability and willingness to travel and work extended hours on occasions as necessary. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $82,900.00 - $162,600.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response. This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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