Senior Operations Analyst

Houston, TX, United States

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. Position Overview: The Senior Operations Analyst plays a critical role in supporting overall operational improvement, efficiency, and project management across the Office of Operations & Technology Services (OTS) department. This position is responsible for assisting all levels of management in identifying opportunities for process improvement, implementing best practices, and managing projects to enhance operational effectiveness and efficiency within the organization. Duties and Responsibilities: Work closely with OTS leadership in special planning and departmental projects, providing support and expertise in operational Manage project progress and adapt work as required, ensuring projects meet deadlines, stay within budget, and meet quality standards. Participate in the tender process, including the design, submission, and review of tender proposals, ensuring compliance with organizational requirements and industry standards. Manage relationships with stakeholders, including internal teams, external vendors, and partners, to ensure alignment and successful project outcomes. Collaborate with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold agency values. Identify opportunities to drive efficiency in department-wide operations processes through data analysis, process mapping, and implementation of best practices. Other duties as assigned, including responding to an emergency event.   Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email  [email protected]

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Education: Bachelor's degree in Finance, Business Administration, Project Management, or a related field.

Experience: Minimum of 3-5 years of experience in operations improvement, process optimization, or project management, preferably in a technology or services-oriented organization.

Knowledge, Skills & Abilities: Strong analytical skills with the ability to identify trends, patterns, and root causes of operational inefficiencies.

Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Kanban, JIRA).

Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

Ability to prioritize and manage multiple projects simultaneously, with a strong focus on results and meeting deadlines.

Experience in change management and driving organizational culture towards a continuous improvement mindset is a plus.

Core Competencies: Organizational Leadership Understands the organizational mission

Understands ethics and public good; is concerned with public trust

Demonstrates respect for the opinions and beliefs of others

Collaboration Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission

Demonstrates a sense of responsibility for the success of the group

Collaborates with others to improve quality and address needs

Innovation Ability to adapt to change

Interpersonal Abilities/Personal Characteristics Treats others with courtesy, sensitivity, and respect

Behaves in an honest, fair, and ethical manner

Assesses and recognizes own strengths and weaknesses

Uses sound judgment

Self-motivated

Organizes and maintains work environment to allow for maximum productivity

Communication Communicates clearly and effectively, both orally and in writing

NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation  but  ONLY information stated on the application will be used for consideration. "See Resume"  will not be accepted for qualifications .   Position Type, and Typical Hours of Work: Full-Time | Regular Monday - Friday; 8 am - 5 pm (40hrs. per week) Hours may vary based on the business needs of the department or tasks requirements. Some travel may be required for meetings, trainings, or site visits. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This position is primarily a sedentary role. May occasionally lift and move up to 25 pounds. Work Location: Harris County Public Health; Operations and Technology Services Department (1111 Fannin, Houston, 77002)   Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

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