Business Development Director

Charlotte

Job Description Job Description Description: Job Title: Business Development Director

Job Type: FT

Location: Remote

(preferred locations; Phoenix and other Arizona cities)

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Business Development Director is responsible for business development, including building new health insurance broker relationships and client bases for Flores & Associates, and continuing to help build and strengthen the firm’s reputation. This position is also responsible for strategic and continuous process improvement for the firm. It translates strategy into efficient and profitable outcomes, instills confidence in others, and delivers excellent customer relationship management. The Business Development Director interprets our system capabilities and our services for the client’s best use and, generally along with the broker, is the first point of contact for all new clients. The Business Development Director reports to the Senior Vice President of Sales.

What You’ll Do

Maintain necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Health Reimbursement Arrangements, HSA Administration, COBRA, and Direct Reimbursement models to address broker and client questions and inquiries.

Build primary channels through brokers and consultants.

Act as a consultant to brokers and clients in helping them with the education of benefit selection and administration.

Deliver creative benefit administration solutions by helping to define client needs and form strategic alliances to further expand the client base for the firm.

Provide a high level of customer service to brokers and clients by creating a positive relationship with all parties.

Responsible for fielding questions and requests from clients, brokers, and Account Managers and handling them in a timely manner.

Recognize industry changes that affect our business and presents solutions to management.

Research technical and legal questions posed by clients and Account Managers using internal resources and outside legal resources retained by the firm.

Responsible for the ongoing marketing campaign of our services.

Responsible for welcoming and engaging new team members through direct hire and acquisitions.

Perform other duties as assigned.

Adhere to the Flores sales process and maintain quality work that exemplifies and promotes Flores’ core values.

Requirements: Who You Are

Minimum one to five years of work experience. Previous experience in benefits management, account management, customer service or a related field would be a plus but is not required.

Documented history of sustained sales success in the industry would be a plus but is not required.

Having existing health insurance broker, third party administrator or health insurance carrier relationships would be a plus but is not required.

A graduate with a bachelor’s degree.

A strong communicator with relationship and networking building skills.

A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.

Able to confidently use independent judgment and expertise to manage client relationships.

Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.

An internally motivated individual looking to grow personally and professionally.

A qualified candidate who possesses above average analytical and problem-solving skills.

Able to perform this job successfully and grow into managing significant broker relationships.

An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a home office environment preferably near the following areas: Phoenix, and other near by Arizona cities. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!

Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.

Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

We believe in always doing the right thing.

We believe that a remarkable service experience is possible.

We believe in trusting one another as an operating philosophy.

We believe that high performance teams deliver extraordinary results.

We believe in building benefits technology that converts the complex to easy.

We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.