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American Dental Association, Inc.
Chicago, IL, United States
** Manager, Customer Service** **Job Category****:** Business Innovation Group **Requisition Number****:** MANAG001401 Showing 1 location **Job Details** **Description** The Manager, Advisory Services will manage one of the core capabilities of ADA Practice Transitions. This working director will manage the Advisor team in th
Job Source: American Dental Association, Inc.Allstate Insurance Agency - Jose Gomez
Chicago, IL, United States
Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development For the Customer Service role, you will help grow a local Allstate agency by engaging new prospects and building strong relationships in the community. You will apply insurance training, y
Job Source: Allstate Insurance Agency - Jose GomezBunzl Distribution NA
Chicago, IL, United States
Steiner Industries, a division of Bunzl Distribution, is a dynamic and rapidly-growing leading manufacturer of welding and industrial protective products, located in the northern part of Chicago. We are looking for a dynamic, hands-on Customer Service Manager to be responsible for the day-to-day operation and management of the Customer Service depa
Job Source: Bunzl Distribution NAAllstate Insurance Agency - Jose Gomez
Chicago
Job Description Job Description Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development For the Customer Service role, you will help grow a local Allstate agency by engaging new prospects and building strong relationships in the community. You will
Job Source: Allstate Insurance Agency - Jose GomezAvispa
Chicago, IL, United States
Customer Service Manager 13324 A leading professional networking company is seeking a Customer Service Manager . The successful candidate will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on our hiring products and solutions. The ideal candidate has experience analyzing
Job Source: AvispaCotter Consulting, Inc.
Chicago, IL, United States
Description REPORTS TO: Program Director SUPERVISES: Customer Services Representatives OVERALL OBJECTIVE: Manage the procedures for enrolling participants, collecting agreements/paperwork, scheduling in-home appointments and answering homeowners’ questions during the course of their participation in the Program. JOB COMPLEXITY/SCOPE: Manage t
Job Source: Cotter Consulting, Inc.Money Fit by DRS
Burr Ridge, IL, United States
The primary responsibilities of the Claims Manger are to train, manage, and mentor a team within the claim’s functions and customer service functions. The Claims Manager is also involved in meeting with vendors to ensure benefit programs will meet requirements for the department. This individual will report directly to the Fund Administrator. Resp
Job Source: Money Fit by DRSCONNECT, powered by American Family Insurance
Chicago, IL, United States
You will provide daily work direction for direct reports to lead customer-focused service solutions for customers (insureds, agents, advisors, clients, or affinity partners). Develop and motivate team, create implementation of process improvements within team, and ensure the maintenance of a high level of service for customers. May assist in other
Job Source: CONNECT, powered by American Family InsuranceChicago, IL, United States
Retail Banking
Chicago, IL
ID: 517-258
Full-Time/Regular
GENERAL FUNCTION : The role of the Customer Service Manager is to perform the duties of a Teller and Personal Banker, oversee daily Teller and Personal Banking, ensure that all branch operations are effective and compliance requirements are met. Provide performance coaching to the branch staff to meet client acquisition and customer service objectives and to assist platform staff with basic account opening and maintenance activities. Establish new and increase existing customer account relationships through sales and referrals of retail, commercial, and other line of business products and services. Manage a fund of cash and process a variety of commercial, savings, and other transactions for customers and the general public while maintaining a superior level of customer satisfaction and quality control.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Provides service leadership within the branch and manages/develops the teller team.
Perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and process collection items.
Responsible for the review of daily file maintenance and new account reports.
Accountable for daily NSF review/weekly overdraft monitoring.
Effectively and efficiently cross-sell bank products and services to both current and potential customers.
Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing the branch as needed.
Provide training and support to new and less experienced Personal Bankers and Tellers, answering questions and finding solutions to customer issues that require more experience.
Recommends hiring, discipline, promotion, transfers, and termination of teller staff.
Conducts performance evaluation for tellers and resolves grievances.
Required Skills
Extensive cash handling, which requires ability to perform basic math functions.
Proficient computer skills.
Ability to properly read and write well enough to communicate in both oral and written form.
Ability to perform duties with minimal supervision.
Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.
Ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader.
Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Ability to demonstrate a sales initiative.
Required to have flexibility in scheduling.
Required Experience
EDUCATION and/or EXPERIENCE
High School Diploma or its equivalent.
Minimum five (5) years related banking experience in retail banking and/or sales.
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Customer Service Manager jobs in Chicago, IL, United States
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