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Drury Hotels
Grapevine, TX, United States
Property Location: 165 Cityline Drive - Richardson, Texas 75082 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Jus
Job Source: Drury HotelsHersha Hospitality Management, LP
Arlington, TX, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements * Immediately greet guest and offer to assist with
Job Source: Hersha Hospitality Management, LPDrury Hotels
Arlington, TX, United States
Hiring for a New Hotel. Wages starting at $16.50 and up, based on experience.Property Location:101 West Road to Six Flags - Arlington, Texas 76011You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for
Job Source: Drury HotelsDrury Hotels
Arlington, TX, United States
Starting Wage from $16.50 Property Location: 101 West Road to Six Flags - Arlington, Texas 76011 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN E
Job Source: Drury HotelsRaymond Management
Fort Worth, TX, United States
** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002703 Showing 1 location **Job Details** **Description** We are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opp
Job Source: Raymond ManagementCracker Barrel
Fort Worth, TX, United States
Store Location US-TX-Fort Worth-Alliance Overview As a Guest Service and Sales (GSS) expert, you’ll welcome our guests into the store with a smile and take care of them as they visit our host stand, retail shop, and cash stand. Responsibilities You’ll be the first and last face our guests see, so you must have a “Pleasing People” attitude. Fro
Job Source: Cracker BarrelResidence Inn Dallas Grand Prairie
Grand Prairie, TX, United States
Job Summary: The Guest Service Representative at Residence Inn Dallas Grand Prairie is a critical part of the hotel team and is responsible for providing exceptional customer service to our guests. This is a part-time, hourly position in the hospitality/restaurant industry located in Grand Prairie, Texas. As an individual contributor, the Guest Ser
Job Source: Residence Inn Dallas Grand PrairieNothing Bundt Cakes #266
Fort Worth, TX, United States
Benefits: Employee discounts Flexible schedule Training & development New Bakery at Alliance Town Center!! NOW OPEN!!! At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play par
Job Source: Nothing Bundt Cakes #266Fort Worth, TX, United States
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS : High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Email Alert for Guest Service Agent jobs in Fort Worth, TX, United States
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