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Desktop Support

Atlanta, GA, United States

2 plus years of experience working in IT (tier I field preferred)

Knowledge of weather.com and the Weather App Suite

Strong customer service skills

Working knowledge of cloud technology

Strong understanding of server infrastructure

Experience executing production level incident management and outage escalations

Must possess superior analytical and communication skills, as well as technical aptitude

Understanding of basic deployment and the Change Management process

Basic understanding of network operations and support (preferred)

Call center or ticket management experience is a plus

ServiceNow, Jira, ticketing system experience is a plus

IBM Cloud, AWS, Server Management, Network Operational knowledge are a plus

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Desktop Support jobs in Atlanta, GA, United States

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