Customer Service Associate
San Diego, CA, United States
**Who We Are**
At Hyundai Translead, wepromote a customer-driven corporate culture by providing the best quality and impeccable service with all values centered on our customers. We refuse to be complacent, embracing every opportunity for greater challenge and are confident in achieving our goals with unwavering passion and ingenious thinking. We create synergy through a sense of togetherness that is fostered by mutual communication and cooperation within the company and with our business partners. We believe the future of our organization lies in the hearts and capabilities of individual members, and will help them develop their potential by creating a corporate culture that respects talent. We respect the diversity of culture and customers, aspire to be the worlds best at what we do, and strive to become a respected global corporate citizen.
**Job Summary**
Hyundai Translead is the leading manufacturer of dry and refrigerated van trailers, flatbeds, chassis, and dollies in North America. Headquartered in San Diego, California, we invest heavily in R&D and engineering to raise industry standards with our state-of-the-art facilities. Our goal is to provide our customers with continuous improvement and innovative trailer solutions. We take pride in improving the customer care experience. Whenever, wherever you have equipment and service needs, our goal is to be there for you to quickly assess any problems and come up with solutions in a timely, cost-efficient manner.
The Customer Service role supports the Aftermarket by providing high customer service to Hyundai Translead dealers and distributors regarding sales orders, plant transfers, parts availability, parts pricing, supplier information, or any other customer requests or needs. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.
**Essential Functions**
* Processes sales orders, purchase orders and update delivery status to team and customers
* Resolves issues to fulfill orders promptly
* Facilitates pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers
* Communicates with the outsourcing department to track all fabricated and purchased components
* Escalates issues or missed deadline time to management to achieve committed delivery date
* Processes and maintain records of all freight bills on all shipments
* Creates and process credit and debit memos for special sales, claims, and returns
* Processes and manage any customer claims (damaged, lost, wrong, or missing parts)
* Upon payment confirmation received from Accounting Department, updates and archive Sales Orders
* Follow up with customers on all outstanding Account Receivables and late payments
* Answers inbound phone calls from customers promptly and politely
* Receives and responds to customer requests using email and phone calls
* Aids customers with Aftermarket sales support such as tracking packages, shipments, weekly stock orders, return authorizations, and processing shipping discrepancies
* Provides part cross-reference information to customers
* Exceeds customers expectations by demonstrating the highest level of customer service
* Follows up with internal or external parties to provide prompt solutions for customers
* Effectively diffuses high-tension situations with customers
* Communicates any urgent customer service issues to management
* Continuously improves processes to become more efficient
* Performs to exceed department and company goals
* Executes any other duties assigned by management
**Minimum Education and Experience Requirements**
* High school diploma or GED
* Ability to learn about the heavy duty trailer industry
* Previous experience using Excel (basic data entry, will train to perform v-lookup)
**Preferred Education and Experience Requirements**
* 2 years of experience in customer service
**Benefits**
* 401(K) matching
* Paid vacation and holidays
* 100% premium paid health, dental, vision, life, ADD, LTD, STD insurance benefits
* Voluntary benefits: pet insurance, flexible spending account, supplemental life insurance
* Hyundai vehicles lease/purchase discount program
* Daily lunch benefit
**Work Environment and Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Hyundai Translead is an EEO/AA/Disability/Vets Employer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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