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Cannon Search
Boston, MA, United States
Permanent opportunity for a Help Desk Specialist-Level 1 to support for end users at all levels. You will be responsible to provide technical assistance, troubleshoot issues, and contribute to enhancing help desk efficiency. This role is hybrid (4 days in the office in Boston) Key Responsibilities: Provide phone, email and remote support for comp
Job Source: Cannon SearchMindlance
Dedham, MA, United States
Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as help desk support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1. Applicant should have 1-3 years wo
Job Source: MindlanceUST Inc
Boston, MA, United States
We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. Location : High St, Boston, MA (5 Days onsite role) The Opportunity: Provide Level 1.5 technical s
Job Source: UST Inc1872 Consulting
Boston, MA, United States
Help Desk Specialist Boston, MA - Onsite 3 days per week Role Summary: This position is a high profile, first line of contact for all employees at the Firm concerning technical issues. The clients have time constraints and deadlines to meet and could be calling from the office, at home or from a client location. This position will provide support
Job Source: 1872 ConsultingIronArch Technology
Concord, MA, United States
Who We Are Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. Our employees have voted us as a 'Best Place to Work' 7 times and we are
Job Source: IronArch TechnologyWestinghouse Electric Company, LLC
Boston, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric Company, LLCWestinghouse Electric Company
Canton, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/softwar
Job Source: Westinghouse Electric CompanyBoston University
Boston, MA, United States
Serve as the BU community's primary point of contact for all 200+ IS&T-provided IT services, leveraging enterprise knowledge and technical expertise to assess client needs and address all inquiries with the appropriate action. Requires working evenings, weekends and/or holiday hours. Evening and weekend coverage may be part of a semester-based rota
Job Source: Boston UniversityBoston, MA, United States
The Help Desk Specialist will provide front-line technical support of desktop, laptop and mobile devices for Client Vance internal/external users. This position is also responsible for managing the Help Desk ticket system, which includes tracking and coordinating the resolution of user requests and issues, routine reporting and charting of Help Desk statistics. It is crucial that this person has excellent problem solving, communication and interpersonal skills since they will be the main touch point and first point of contact for all clients.
PRIMARY RESPONSIBILITIES
1. Manage Help Desk requests.
2. Provide frontline computer trouble shooting / problem resolution.
3. Process System Access requests.
4. Coordinate hardware repair.
5. Install and configure desktop computers and printers.
6. Perform administrative duties (ordering supplies, receiving of equipment, and performing inventories)
7. An ability to prioritize and organize work effectively.
8. An ability to work under pressure and tight deadlines.
9. Excellent investigative and problem solving abilities.
10. Assist in process and documentation improvements.
11. Perform other duties as assigned.
JOB REQUIREMENTS
1. Associate's degree or 2 years of college in IT related field.
2. 1 year of technical experience supporting hardware and software in multi-user networked environment.
3. Must be personable, have a customer-friendly attitude and have the ability to work in a team environment.
4. Strong knowledge of Microsoft Office client applications
5. Strong communication skills are required.
6. Must be self-motivated and able to work without supervision
Email Alert for Help Desk Specialist jobs in Boston, MA, United States
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