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Epsilon3
Los Angeles, CA, United States
[Full Time] Technical Support Specialist at Epsilon3 (United States) | BEAMSTART Jobs Technical Support Specialist Epsilon3 United States Date Posted 24 Mar, 2023 Work Location Los Angeles, CA, United States Salary Offered $60000 — $120000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available
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Job Description
Job Description
Job Title: Technical Support Specialist
Industry: Consumer Electronics
Location: Greater Los Angeles Area, Onsite
Overview: The Technical Support Specialist will join a progressive and thriving consumer electronics brand, dedicated to building an international presence from a new Los Angeles office. Committed to innovation and quality, the team specializes in designing and manufacturing cutting-edge electronic products such as EV Chargers, Scanners and E-Bikes. As the team expands operations and reach, they will add a Technical Support Specialist to join a dynamic team. This role offers an exciting opportunity to be part of a growing company at the forefront of technological advancement.
Responsibilities:
Assist customer service staff in resolving customer issues online, providing technical expertise and guidance as needed.
Coordinate with technical staff in factories to manage the sorting, testing, and basic repairs of returned electronic products such as EV Chargers and E-Bikes within the USA.
Respond to technical emails promptly, providing accurate troubleshooting steps and solutions to customers.
Perform hands-on troubleshooting and basic repairs of electronic products, including disassembly and reassembly.
Collaborate with cross-functional teams to ensure timely resolution of technical issues and customer inquiries.
Maintain accurate records of customer interactions, technical solutions provided, and repair activities.
Continuously update knowledge and skills related to electronic products and troubleshooting techniques.
Requirements:
No college degree or electrical engineering license required; however, relevant certifications or technical training are advantageous.
Basic knowledge of electrics and demonstrated hands-on ability in disassembling and repairing electronic products.
Previous experience in appliance repair or a similar field is preferred.
Basic communication skills in English or Chinese; bilingual candidates are highly preferred.
Ability to work effectively in a fast-paced environment, independently and as part of a team.
Strong problem-solving skills and attention to detail.
Excellent customer service skills with a focus on delivering high-quality technical support.
Salary: $20-$25 per hour, negotiable based on experience and qualifications.
Location: the Technical Support Specialist will be based onsite in an office close to the South Pasadena area.
This role offers an exciting opportunity to join a dynamic team in a growing company, where you can utilize your technical skills to provide exceptional support to customers and contribute to the success of our products.
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Technical Support Specialist jobs in Monterey Park, CA, United States
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