Technical Support Specialist

Los Angeles, CA, United States

**Technical Support Specialist**

Category Customer Success Job available in 2 locations

* Remote, United States

* Los Angeles, CA, United States

JOB DESCRIPTION At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. *Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams*. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

As a member of ReScis Technical Support team, youll join our collaborative company and become an integral part of an exceptional and growing team transforming the technology landscape. This is the ideal role for those looking for a step into tech or the opportunity to showcase their technical ability; you will work closely with senior team members who will provide mentorship and guidance as you grow. As a Technical Support Specialist (Tier I), youll build technical skills while supporting Rescis clients and account managers with any questions or challenges they face. You will also provide assistance with day-to-day tasks, such as campaign setup and campaign testing, login management, and data validation. **What you'll do:**

* Work closely with Onboarding Engineers and Client Success Managers to provide a successful user experience

* Manage client relationships by quickly and comprehensively answering their support questions and giving direction for resolution of issues

* Work with Client Success Managers and other ReSci departments to produce documentation and education on best practices in leveraging the ReSci platform

* Assist Client Success Managers in product usage and training

* Coordinate with the engineering team on any escalated issues, and ensure diligent follow-up and updates with clients

**Who you are:**

* 2+ years of tech industry related customer support experience, preferably with a SaaS company

* Excellent understanding of relational databases, and strong query writing skills

* Excellent verbal and written communication skills

* Excellent problem-solving capabilities

* Ability to quickly explore, examine and understand complex problems and how they relate to a customers business

* Experience with SQL, APIs, and databases

**Why you'll love us:**

* We celebrate one anothers differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.

* Join the experts. If you're passionate about supporting businesses of all sizes, you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.

* Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments and seek coaching opportunities.

* Weve got you covered. We are a family! From excellent medical to life insurance, education sponsorships to interest-free loans, Flexi-leave to casual dress code - we've got your back!

**Why Youll Love Us:**

* We celebrate one anothers differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.

* Join the experts. If you're passionate about supporting businesses and organizations, you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.

* Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.

* A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

*At Constant Contact, were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.*

*Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].*

***Notice to Recruiters and Staffing Agencies:***

*Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.*

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