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Swing Education
Daly City, CA, United States
ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes th
Job Source: Swing EducationInstrumentl
San Francisco, CA, United States
[Full Time] Customer Support Associate at Instrumentl (United States) | BEAMSTART Jobs Customer Support Associate Instrumentl United States Date Posted 29 Jun, 2023 Work Location San Francisco, United States Salary Offered $45000 — $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 avail
Job Source: InstrumentlLattice
San Francisco, CA, United States
This is Customer Care at Lattice The Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our customers by providing a consultative approach to solve complex customer issues, while also building trust and relationships. You also act as a partner to our Customer Success
Job Source: LatticeUnderground Cellar
San Francisco, CA, United States
**Customer Support Associate** San Francisco, CA, USA / Customer Experience / Full-Time **About Underground Cellar:** Underground Cellar is a Y Combinator and VC-backed startup based in San Francisco that is currently experiencing hyper-growth. Weve gamified wine sales through our addictive e-commerce platform that gives buyers a great value throu
Job Source: Underground CellarSwing Education
San Francisco, CA, United States
Job Description ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage,
Job Source: Swing EducationLattice Incorporated
San Francisco, CA, United States
**Customer Support Associate** at Lattice San Francisco, CA **About the Role** The Customer Support Associate is a trusted advisor for our customers. You will be responsible for helping customers learn how to use the Lattice platform, answering questions, and solving problems as they arise. We listen closely to our customers about their exp
Job Source: Lattice IncorporatedMagnolia Medical
San Mateo, CA, United States
**Customer Service and Field Support Associate** Sales San Mateo, California About Magnolia Medical Technologies, Inc. Magnolia Medical is an early-stage rapid growth commercial-stage medical device company that is developing solutions to challenges that have long plagued our healthcare system. Our Steripath Initial Specimen Diversion Device for
Job Source: Magnolia MedicalEmpower Finance, Inc.
San Francisco, CA, United States
**Sr. Customer Support Associate (Remote)** San Francisco / Operations / Full-time The Sr. Customer Support Associate leads the management and resolution of escalated issues and helps to improve the overall customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you wi
Job Source: Empower Finance, Inc.San Francisco, CA, United States
[Full Time] Customer Support Associate at Padlet (United States) | BEAMSTART Jobs Customer Support Associate Padlet United States
Date Posted
10 Jan, 2023
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
No experience required
Remote Work
No
Stock Options
No
Vacancies
1 available
Have a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every interaction, we'd love to have you aboard!
At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.
We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
You will:
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions
Identify, document and follow up with engineers on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
You have:
The ability to provide support fluently in English and one other language, Ideally: French, German, Spanish, Portuguese or Italian but all languages considered.
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the community experience
ABOUT PADLET
We are building more beautiful and fun alternatives to traditional documents. They're less of a pain-in-the-ass to create, and a lot less waterboard-y to view. Think Microsoft Office, but not as soul crushing.
Over ten million people use Padlet, making it one of the largest sites in the world. The company is profitable and well-funded. Our office is in the beautiful Presidio of San Francisco where the air is pure and the grass, tender.
We've gotten this far with just twelve people. Some special people at this company.
GOOD TIME TO JOIN
Because we're small, there's a lot of energy. And because we have tremendous traction, your work and insight can go in the hands of millions. This combination is rare and quite satisfying.
About Padlet Papyrus → Parchment → Paper → Padlet Company Size: 11 - 50 People Year Founded: 2012 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Customer Support Associate jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.