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Swing Education
Daly City, CA, United States
ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes th
Job Source: Swing EducationPadlet
San Francisco, CA, United States
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Job Source: PadletSwing Education
San Francisco, CA, United States
Job Description ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage,
Job Source: Swing EducationLattice Incorporated
San Francisco, CA, United States
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Job Source: Lattice IncorporatedInstrumentl
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Job Source: InstrumentlLattice
San Francisco, CA, United States
This is Customer Care at Lattice The Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our customers by providing a consultative approach to solve complex customer issues, while also building trust and relationships. You also act as a partner to our Customer Success
Job Source: LatticeEmpower Finance, Inc.
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**Sr. Customer Support Associate (Remote)** San Francisco / Operations / Full-time The Sr. Customer Support Associate leads the management and resolution of escalated issues and helps to improve the overall customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you wi
Job Source: Empower Finance, Inc.Magnolia Medical
San Mateo, CA, United States
**Customer Service and Field Support Associate** Sales San Mateo, California About Magnolia Medical Technologies, Inc. Magnolia Medical is an early-stage rapid growth commercial-stage medical device company that is developing solutions to challenges that have long plagued our healthcare system. Our Steripath Initial Specimen Diversion Device for
Job Source: Magnolia MedicalSan Francisco, CA, United States
**Customer Support Associate**
San Francisco, CA, USA / Customer Experience / Full-Time **About Underground Cellar:**
Underground Cellar is a Y Combinator and VC-backed startup based in San Francisco that is currently experiencing hyper-growth. Weve gamified wine sales through our addictive e-commerce platform that gives buyers a great value through upgrades, allowing wineries to quickly sell wine without resorting to brand-damaging discounts. Underground Cellar has become the most exciting way to buy wine in the world, with over 1,000,000 bottles sold to thousands of customers through the platform.
Were looking for someone to jump right in and join a highly-effective and talented team of people who are solving challenging problems and learning from one another. We value talent and dedication just as much as we encourage creativity and passion. Join our team!
**What you will do and the impact you will have:**
As a Customer Support Associate at Underground Cellar, youll spend time helping customers on the phone and over email, providing an exceptional service. You define yourself as an empathetic problem solver that can handle a fast-paced startup environment. Success in this position will require handling stress under pressure, being detail-oriented, and juggling many tasks at once. **Key Responsibilities:**
+ Deliver exceptional customer service while responding to customer inquiries via email, phone, chat, text, and social media.
+ Exceed customer expectations by thinking one step beyond their immediate need.
+ Display a courteous and empathetic attitude to all customers.
+ Collaborate with other teams as necessary to find quick and delightful solutions.
+ Educate customers on our model and share feedback internally to help continually improve the experience.
**Experience & Skill-Set:**
+ 2 years of previous customer support experience
+ Experience with Zendesk, or similar software
+ Proficient in Excel, Microsoft Suite, Google Suite
+ Strong verbal and written communication skills
+ Solid work ethic and the ability to learn quickly
+ Team player and are comfortable collaborating across departments
+ Interest in the wine industry
**Weve Got You Covered** Underground Cellar is invested in the health and wellness of our family-like team: - Equity ownership for every employee - Competitive base salary - Premium health, dental, and vision insurance - 401k with matching - Flexible work hours and unlimited paid time off - Parental leave benefits - Company-wide events and travel (we took the whole team to Hawaii once!) - Free gym membership - Free and low-cost bottles of wine shipped to you to expand your wine knowledge - Complimentary wine tastings throughout Napa, and more!
**Our Core Values - Ones we actually live by!**
**Lead with integrity** We operate at a high level of integrity that is deeply rooted in large ways and in small daily activities and practices. We act with honor and truthfulness in all that we do.
**Be supportive** We achieve the best results through the combined efforts of each individual. Our culture creates an eagerness in employees to take initiative and personal interest in the people with whom they work with.
**Foster inclusivity** We place a high value on equality and fair treatment in the workplace. All employees are treated with a high level of respect all while ensuring a safe, diverse, and welcoming work environment free of any form of discrimination.
**Extreme ownership** We own everything in our world, to an extreme degree. We are responsible for not just those tasks which we directly control, but for all those that affect whether or not our mission is successful.
**Trust-based culture** Our executive team maintains open communication and radical transparency in all aspects of the business. We also provide an open line of communication for all employees to voice their opinions. We welcome all suggestions and improvements by team members.
**Be positive** We are a team where positivity is contagious. Were truly passionate about what we do and look for others who approach their work with the same energy. We're not afraid to get messy and view every challenge as an opportunity to learn and grow.
We value talent and dedication just as much as we encourage creativity and passion. We also believe diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We celebrate multiple approaches and diverse points of view that drive us forward every day.
If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance to ensure appropriate accommodations are in place.
Due to COVID-19, our standard recruitment process has slightly changed. Click learn more about how Underground Cellar is continuing to hire during this time and what you can expect throughout the hiring and onboarding process.
- Shark Tank's Barbara Corcoran Backs Underground Cellar:
#J-18808-Ljbffr
Customer Support Associate jobs in San Francisco, CA, United States
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