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Swing Education
Daly City, CA, United States
ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes th
Job Source: Swing EducationInstrumentl
San Francisco, CA, United States
[Full Time] Customer Support Associate at Instrumentl (United States) | BEAMSTART Jobs Customer Support Associate Instrumentl United States Date Posted 29 Jun, 2023 Work Location San Francisco, United States Salary Offered $45000 — $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 avail
Job Source: InstrumentlGemini
San Francisco, CA, United States
Seattle, Washington; San Francisco, California About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and oppo
Job Source: GeminiLattice
San Francisco, CA, United States
This is Customer Care at Lattice The Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our customers by providing a consultative approach to solve complex customer issues, while also building trust and relationships. You also act as a partner to our Customer Success
Job Source: LatticePadlet
San Francisco, CA, United States
[Full Time] Customer Support Associate at Padlet (United States) | BEAMSTART Jobs Customer Support Associate Padlet United States Date Posted 10 Jan, 2023 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available H
Job Source: PadletUnderground Cellar
San Francisco, CA, United States
**Customer Support Associate** San Francisco, CA, USA / Customer Experience / Full-Time **About Underground Cellar:** Underground Cellar is a Y Combinator and VC-backed startup based in San Francisco that is currently experiencing hyper-growth. Weve gamified wine sales through our addictive e-commerce platform that gives buyers a great value throu
Job Source: Underground CellarSwing Education
San Francisco, CA, United States
Job Description ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage,
Job Source: Swing EducationLattice Incorporated
San Francisco, CA, United States
**Customer Support Associate** at Lattice San Francisco, CA **About the Role** The Customer Support Associate is a trusted advisor for our customers. You will be responsible for helping customers learn how to use the Lattice platform, answering questions, and solving problems as they arise. We listen closely to our customers about their exp
Job Source: Lattice IncorporatedSan Francisco, CA, United States
**Sr. Customer Support Associate (Remote)**
San Francisco / Operations / Full-time
The Sr. Customer Support Associate leads the management and resolution of escalated issues and helps to improve the overall customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you will monitor leading trends and drivers and engage proactively with the team and our customers before an escalation occurs. + Be the go-to person for escalations from the team
+ Manage escalations and coordinate resolutions with the Customer Support manager and cross-functional teams
+ Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects
+ Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
+ Advocate for customers from within the organization and drive changes that can improve their experience
+ Continuously add value through effective project management, ruthless prioritization, and efficient execution
**Requirements**
+ Motivated by Empowers mission and determined to create a seamless support experience for our customer base.
+ 2-4 years in a customer support role, preferably in the fintech industry
+ Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers with high level of empathy
+ Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
+ Familiarity with banking regulations and payment processes; compliance is a plus Ability to communicate cross functionally and globally
+ Availability on some weekends and holidays when needed
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Sr. Customer Support Associate (Remote) jobs in San Francisco, CA, United States
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