Director of IT

Indianapolis, IN, United States

The  Director of IT  provides leadership, strategy, and tactical oversight for the design, deployment and administration of network and systems environments, technical support services, and end user devices; the Company’s ERP and Financial systems, desktop solutions and applications, telecommunications; business intelligence and reporting, and the company’s cloud infrastructure. The Director of IT contributes to the development and execution of tactical and operational plans that support Company’s mission and strategic plan including continual service improvement, project planning, budgeting, cyber security, audit and compliance, vendor relations, and team leadership.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

Base salary + bonus opportunities

Exposure to executive leadership

Team outings and company-sponsored volunteer events

Opportunity to work with the largest new home builders in Indianapolis

4 weeks of Paid Time Off!

Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.

What Will You Be Doing?

Explore, assess and report on viability of new and emerging technologies and their possible application within the company environment and processes.

Develop, propose, implement and maintain effective policies and procedures for use in IT operations and employee use of technology.

Ensure access, security controls and usage of applications and services are in accordance with organizational policies, applicable laws and best practices

Maintain effective working relationships and act as the primary point of contact for vendors and solution providers within the IT operations area (helpdesk and infrastructure vendors)

Provide coordination and leadership during planned and unplanned system outages; manage IT change management process

Provide leadership for report writing and business intelligence solutions

Select, lead and mentor team members, ensuring high performance and on time delivery of assigned projects, tasks, and overall work effort. Establish professional development plans for staff, and conduct hiring, training, and performance reviews.

Develop and retain Team Members through ongoing feedback, training, coaching and performance evaluation

Review, evaluate, and establish KPIs and SLAs for IT Operations Teams (Infrastructure, application availability, and Help Desk).

Develop reports/dashboards to measure team performance in meeting deliverables and progress toward established goals

Other duties as assigned

What Will You Bring?

An associate’s or bachelor’s degree in business, information technology, or a related field of study or relevant work experience.

Understanding of Cyber Security risks, tools, and practices, Security Certifications a plus

Demonstrated experience managing, mentoring and growing IT teams

Working knowledge of networking, systems, services, protocols, telephony, and cloud platforms

Ability to translate technical solutions to user friendly explanations and training.

Experience managing and leading customer focused (internal and external) service/help desk.

Experience with Office365 and other SaaS based platforms preferred

End Point Security

Ability to stay abreast of emerging technologies and discern applicability and viability to existing environment and future initiatives.

Strong project management and planning skills

Ability to multi-task, prioritize and be detail-oriented

Ability to work independently, resourcefully seek answers, and remove obstacles

Complex problem-solving and analytical skills

Results oriented with the ability to consistently meet deadlines

Accountable and takes ownership

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

Business Unit -

Arbor Homes About The Role: The  Director of IT  provides leadership, strategy, and tactical oversight for the design, deployment and administration of network and systems environments, technical support services, and end user devices; the Company’s ERP and Financial systems, desktop solutions and applications, telecommunications; business intelligence and reporting, and the company’s cloud infrastructure. The Director of IT contributes to the development and execution of tactical and operational plans that support Company’s mission and strategic plan including continual service improvement, project planning, budgeting, cyber security, audit and compliance, vendor relations, and team leadership.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

Base salary + bonus opportunities

Exposure to executive leadership

Team outings and company-sponsored volunteer events

Opportunity to work with the largest new home builders in Indianapolis

4 weeks of Paid Time Off!

Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.

What Will You Be Doing?

Explore, assess and report on viability of new and emerging technologies and their possible application within the company environment and processes.

Develop, propose, implement and maintain effective policies and procedures for use in IT operations and employee use of technology.

Ensure access, security controls and usage of applications and services are in accordance with organizational policies, applicable laws and best practices

Maintain effective working relationships and act as the primary point of contact for vendors and solution providers within the IT operations area (helpdesk and infrastructure vendors)

Provide coordination and leadership during planned and unplanned system outages; manage IT change management process

Provide leadership for report writing and business intelligence solutions

Select, lead and mentor team members, ensuring high performance and on time delivery of assigned projects, tasks, and overall work effort. Establish professional development plans for staff, and conduct hiring, training, and performance reviews.

Develop and retain Team Members through ongoing feedback, training, coaching and performance evaluation

Review, evaluate, and establish KPIs and SLAs for IT Operations Teams (Infrastructure, application availability, and Help Desk).

Develop reports/dashboards to measure team performance in meeting deliverables and progress toward established goals

Other duties as assigned

What Will You Bring?

An associate’s or bachelor’s degree in business, information technology, or a related field of study or relevant work experience.

Understanding of Cyber Security risks, tools, and practices, Security Certifications a plus

NIST architecture

Demonstrated experience managing, mentoring and growing IT teams

Customer service orientation

Working knowledge of networking, systems, services, protocols, telephony, and cloud platforms

Ability to translate technical solutions to user friendly explanations and training.

Experience managing and leading customer focused (internal and external) service/help desk.

Experience with Office365 and other SaaS based platforms preferred

SharePoint, SharePoint Modern Sites experience a plus

End Point Security

Ability to stay abreast of emerging technologies and discern applicability and viability to existing environment and future initiatives.

Strong project management and planning skills

Ability to multi-task, prioritize and be detail-oriented

Ability to work independently, resourcefully seek answers, and remove obstacles

Complex problem-solving and analytical skills

Results oriented with the ability to consistently meet deadlines

Accountable and takes ownership

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

Business Unit -

Arbor Homes

About Us At Arbor Homes our mission is to build great neighborhoods and homes for people to celebrate life. What does that mean exactly? We believe everyone deserves a beautiful home to call their own and that’s what we’re building every day. Owning a home is a key part to our country’s success and wealth accumulation typically comes from the appreciation of your home.

Opportunity - Provide Opportunity for our employees and develop talent

Family - Dedicated to remaining a big little company and drive for an engaged team

Customers - Provide a high-quality product, on time, at an exceptional value

Ethics - Operate our business with absolute integrity, instilling trust in every part of the company

Processes - Committed to be an operationally excellent organization, resilient and results driven

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