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IT Specialists
Colorado Springs
Job Description Job Description We are currently seeking a knowledgeable and customer-focused MSP Helpdesk Admin to join our team at IT Specialists. As an MSP (Managed Service Provider) Helpdesk Admin, you will be responsible for providing technical support and troubleshooting assistance to our clients. Your role will involve handling incoming he
Job Source: IT SpecialistsCompQsoft
Colorado Springs, CO, United States
Job Title: Help Desk Specialist Location: Colorado Springs, Colorado (Onsite work with some flexibility) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP) Security Clearance: Secret Responsibilities: Provides phone and in-person support to users in the a
Job Source: CompQsoftPeak Vista
Colorado Springs
Facilities Helpdesk Coordinator Summary Title:Facilities Helpdesk Coordinator ID:0502-3010 Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917 Category:Administrative / Clerical / Skill Trades Description Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care
Job Source: Peak VistaS2Technologies
Manitou Springs
Job Description Job Description Customer Support Specialist - Colorado Springs, CO S2Technologies is currently sourcing for qualified candidates to join our team. We are currently looking for candidates having training and experience performing as a Customer Support Specialist. As a Customer Support Specialist, you will provide helpdesk, system,
Job Source: S2TechnologiesS2Technologies
Manitou Springs
Job Description Job Description Client Service Technician - Help Desk Support S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and sha
Job Source: S2TechnologiesRaytheon Technologies
Colorado Springs, CO, United States
Date Posted: 2024-04-15 Country: United States of America Location: CO505: 720 Irwin Ave, Schriever AFB 720 Irwin Avenue Schriever AFB, Schriever Air Force Base, CO, 80912 USA Position Role Type: Onsite Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
Job Source: Raytheon TechnologiesS2 Technologies
Colorado Springs, CO, United States
Client Service Technician - Help Desk Support S2Technologies is currently seeking qualified candidates to join our team. We are currently looking for candidates who have experience providing help desk support. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible fo
Job Source: S2 TechnologiesRTX Corporation
Schriever Air Force Base
Date Posted: 2024-04-15 Country: United States of America Location: CO505: 720 Irwin Ave, Schriever AFB 720 Irwin Avenue Schriever AFB, Schriever Air Force Base, CO, 80912 USA Position Role Type: Onsite Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
Job Source: RTX CorporationColorado Springs, CO, United States
We are currently seeking a knowledgeable and customer-focused MSP Helpdesk Admin to join our team at IT Specialists. As an MSP (Managed Service Provider) Helpdesk Admin, you will be responsible for providing technical support and troubleshooting assistance to our clients. Your role will involve handling incoming helpdesk requests, diagnosing and resolving technical issues, and escalating complex problems to senior technicians when necessary. The ideal candidate for this position will have a strong background in IT support, excellent communication skills, and a passion for providing exceptional customer service.
Responsibilities Provide technical support and troubleshooting assistance to clients via phone, email, or remote access
Handle incoming helpdesk requests and document all relevant information in the ticketing system
Diagnose and resolve technical issues for end-users, maintaining a high level of customer satisfaction
Escalate complex problems to senior technicians or other team members as needed
Assist clients with setting up and configuring hardware and software
Perform regular maintenance and updates on client systems
Stay up-to-date with the latest technologies and industry trends
Collaborate with other team members to resolve technical issues and ensure client satisfaction
Requirements
Proven experience as an MSP Helpdesk Admin or similar role in an MSP
Strong knowledge of IT support and troubleshooting principles
Excellent communication and customer service skills
Ability to diagnose and resolve technical issues in a timely manner
Experience with ITSM ticketing systems and remote support tools
Knowledge of Windows and macOS operating systems
Basic understanding of networking concepts and protocols
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Helpdesk Technician (MSP) jobs in Colorado Springs, CO, United States
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