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ZeroFox
Baltimore, MD, United States
BIG NEWS! ZeroFox is officially a public company, and we’re on a mission to make the internet safer. Read more here: http://ow.ly/Iy6K50KbCYo Opportunity Overview ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as tru
Job Source: ZeroFox2nd MD
, MD, United States
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent tec
Job Source: 2nd MDVarsity Tutors
Baltimore, MD, United States
Job Description Job Description Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success M
Job Source: Varsity TutorsKuraray America, Inc.
Ellicott City, MD, United States
The Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working clo
Job Source: Kuraray America, Inc.PatientPoint®
Baltimore, MD, United States
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate , positively impact patient education and doctor-patient connections, and be inspired to build a great career. Job Summary Do you want to grow your professional career by sharing your
Job Source: PatientPoint®Bridgeway Benefit Technologies
Baltimore, MD, United States
We are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies . As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services.
Job Source: Bridgeway Benefit TechnologiesSkyline Technologies
Glen Burnie, MD, United States
Job Description Job Description Our New Teammate The Customer Success Manager is the customer face of Skyline and represents Skyline for all phases of customer operations and maintenance. The CSM serves as a customer advocate with a voice, support, guidance, and an intimate knowledge of the customer’s business needs while also managing the budg
Job Source: Skyline TechnologiesCareerstaffing
Baltimore, MD, United States
Job Description Description Who is Tenable?Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable s
Job Source: Careerstaffing, MD, United States
About Verve
Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance.
We are looking for an experienced and talented individual to drive Verve’s commercialization and go-to-market strategy. In this role, you will be working with a team of highly-talented team members that are leaders in their respective disciplines. If you have a passion for developing and commercializing next-generation wearable systems to protect and empower our workforce, apply!
You will:
Play a crucial role in building strong, lasting relationships with our customers, as well as be responsible for overall customer experience and adoption of Verve’s products and services. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve’s product and services by providing insights and support of program adoption and best practices to key accounts, customer stakeholders, and executive sponsors. You will communicate the progress of monthly/quarterly initiatives to internal and external stakeholders and ensure the highest level of satisfaction while delivering exceptional customer services on a day-to-day-basis. Ultimately supporting sales through renewals and expansion opportunities.
If you are passionate about delivering successful customer outcomes and building long-term relationships, this is the role for you.
Details:
Customer Success
Play a crucial role in building and maintaining strong and lasting relationships with end-users and management at our customer sites.
Manage overall product adoption.
Develop proactive strategies and programs to improve the overall end-user experience and adoption.
Excellent interpersonal skills (written and verbal) and ability to build and maintain long-lasting professional relationships
Track and monitor all end-user activities to drive adoption, overall product success, and expansion of Verve’s exosuit use.
Support
Identify, track, and resolve field issues at customer sites
Work closely with Sales and Product teams to drive customer and product growth.
Requirements:
Professional experience in communications, marketing, account management, or customer success with proven operations or technical expertise
High level of emotional intelligence and interpersonal skills
A strong curiosity to solve challenges, understand customer needs, and find it easy to develop custom solutions or processes to have implemented for resolution.
Able to collect, manage, analyze, and present data to drive positive outcomes for customers.
Implementing new technologies across external organizations.
Staying organized and thriving in a dynamic, ever-changing environment.
Calculating, monitoring, managing, and reporting relevant account metrics and health scores for specific clients
Creation of customer business review decks/QBRs and ownership of regular meetings with customers to share program health and account metrics, recommending strategies to achieve account targets
Unparalleled work ethic and customer-focused attitude
At least 4 years of experience in account management, customer success or related job functions.
A bachelor’s degree or higher
Bilingual skills are a preferred! English/Spanish
This is a field-based role that requires 75% travel to support the customers in the XXXXX region
Centrally located near XXXXX .
Additional travel throughout the US and Canada may be required
Valid Driver’s License and Passport, along with personal vehicle are required
Flexibility to work at various times of the day to support our customer’s shifts. Typical customer working hours range from 5:00 am to 11:00 pm.
We offer:
Competitive salary and stock options.
Generous premium coverage for medical and dental insurance.
Unlimited PTO
The opportunity to make an immediate impact in a fast-growing start-up and industry.
Wear robots at work!
Hybrid working arrangements
Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply.
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Customer Success Manager jobs in , MD, United States
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