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Verve Group, Inc.
, MD, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.Kuraray America, Inc.
Ellicott City, MD, United States
The Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working clo
Job Source: Kuraray America, Inc.Bridgeway Benefit Technologies
Baltimore, MD, United States
We are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies . As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services.
Job Source: Bridgeway Benefit TechnologiesSkyline Technologies
Glen Burnie, MD, United States
Job Description Job Description Our New Teammate The Customer Success Manager is the customer face of Skyline and represents Skyline for all phases of customer operations and maintenance. The CSM serves as a customer advocate with a voice, support, guidance, and an intimate knowledge of the customer’s business needs while also managing the budg
Job Source: Skyline TechnologiesVarsity Tutors
Baltimore, MD, United States
Job Description Job Description Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success M
Job Source: Varsity Tutors2nd MD
, MD, United States
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent tec
Job Source: 2nd MDZeroFox
Baltimore, MD, United States
BIG NEWS! ZeroFox is officially a public company, and we’re on a mission to make the internet safer. Read more here: http://ow.ly/Iy6K50KbCYo Opportunity Overview ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as tru
Job Source: ZeroFoxCanonical - Jobs
Baltimore, MD, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsBaltimore, MD, United States
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate , positively impact patient education and doctor-patient connections, and be inspired to build a great career.
Job Summary
Do you want to grow your professional career by sharing your passion for helping customers? Does working within a tight-knit and collaborative group sound like your dream job? Then look no further. Rendia, a PatientPoint company, is currently seeking a motivated individual to support our expanding business as a Customer Success Manager. In this role, you will work closely with healthcare providers to challenge the status quo in patient care.
Our ideal candidate is enthusiastic, professional and brings a set of unique qualities that strengthen our brand and delight our customers. The Customer Success Manager reports directly to the Director of Customer Success.
What You Will Do
Act as the point of contact for our healthcare practices (doctors and staff) to ensure the successful adoption of our software
Manage a portfolio of accounts, monitor for service deviations, and strategize for mediation
Conduct quarterly business reviews and training webinars to communicate ROI for our customers throughout the customer lifecycle
Represent the voice of the customer to inform our product roadmap and sales process
Identify and execute expansion opportunities
Respond to customer inquiries via phone, email, or chat
Identify opportunities for customers to act as Rendia advocates (e.g., testimonials, case studies)
What We Need
Bachelor’s degree preferred, or equivalent work experience that includes at least 3+ years in Customer Success, Relationship Management, Account Management, or a similar role.
Desired Qualifications
Knowledge of Salesforce or other CRM software is a plus
Experience as an Ophthalmic Technician, Surgical Counselor, or role within the healthcare landscape is a plus
What You Will Need To Succeed
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Strong analytical skills, with the ability to translate data into insights
Exceptional communication skills, highly organized, collaborative, and detail-oriented
Must be self-motivated with the ability to work with minimum supervision
What We Offer
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint
PatientPoint® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint’s solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
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Customer Success Manager jobs in Baltimore, MD, United States
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