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Verve Group, Inc.
, MD, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.PatientPoint®
Baltimore, MD, United States
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate , positively impact patient education and doctor-patient connections, and be inspired to build a great career. Job Summary Do you want to grow your professional career by sharing your
Job Source: PatientPoint®Kuraray America, Inc.
Ellicott City, MD, United States
The Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working clo
Job Source: Kuraray America, Inc.Skyline Technologies
Glen Burnie, MD, United States
Job Description Job Description Our New Teammate The Customer Success Manager is the customer face of Skyline and represents Skyline for all phases of customer operations and maintenance. The CSM serves as a customer advocate with a voice, support, guidance, and an intimate knowledge of the customer’s business needs while also managing the budg
Job Source: Skyline TechnologiesVarsity Tutors
Baltimore, MD, United States
Job Description Job Description Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success M
Job Source: Varsity Tutors2nd MD
, MD, United States
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent tec
Job Source: 2nd MDZeroFox
Baltimore, MD, United States
BIG NEWS! ZeroFox is officially a public company, and we’re on a mission to make the internet safer. Read more here: http://ow.ly/Iy6K50KbCYo Opportunity Overview ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as tru
Job Source: ZeroFoxCanonical - Jobs
Baltimore, MD, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsBaltimore, MD, United States
We are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies . As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services. You will be responsible for fostering customer relationships and satisfaction, ensuring customer retention, positively affecting subscription renewal, identifying up-sell opportunities, and ensuring Sales and Service-related engagements are scoped and managed to customer satisfaction.
This position can be remote or on-site/hybrid in our Baltimore, MD or Maple Shade, NJ offices, with travel approximately 5-10% of the time within the U.S. and Canada. East coast candidates strongly preferred.
Responsibilities:
Act as the primary contact for Bridgeway customers, as we seek to reduce the number of roles directly communicating to customers and focus the point of communication around the Customer Success Manager.
Understand your customers' business goals and strategies and effectively communicate the value of Bridgeway solutions, showcasing our expertise.
Collaborate across the Bridgeway enterprise to handle your customers' needs successfully, while acting as the internal orchestrator between and among many departments including, but not limited to, Sales, Services, Engineering, Executive and Business Leadership team, and more.
Engage in the early lifecycle of the customer and Bridgeway relationship, to include pre-Sales in conjunction with the Sales team.
Routinely document and update success strategies for customers that you lead. These include, but are not limited to, Annual and Quarterly Planning and Review Sessions, both internally and externally, such as MBR and QBRs.
Deliver Quarterly Business Reviews that include Bridgeway news, upcoming events, customer satisfaction review, value from Bridgeway services including support tickets, project delivery, and hosting services.
Work with Support, Services, Project Management, and other internal functions, to aid in timelines and expectation-setting with customers.
Facilitate the process to create new work orders to clearly define customer needs, deliverables, assumptions, and pricing. Deliver and communicate the work orders to customers and monitor from signing through execution.
Grow software adoption and build customer success plans, through working with internal teams and establishing a regular cadence with each assigned customer, providing recommendations, solutions, and best practices.
Work closely with customers to ensure renewals; identifying early any customers at risk and working with senior leadership to develop plan for retention.
Identify upsell opportunities which includes new modules, upgrades, etc. and work closely with the Account Executives to develop strategy to sell these deals.
Map out large accounts, identifying key players, and establish relationships across the customer base.
Serve as the escalation point for issues regarding service level agreements, projects, upgrades, or open support tickets.
Using internal systems and in collaboration with internal teams, actively and thoroughly document all important strategic and technical matters and history relating to customers that you manage.
Represent Bridgeway at industry events and meetings.
Requirements
Minimum of 3 years of experience in a customer-facing role focused on SaaS platform customers
Experience in the Taft-Hartley industry, preferred
Highly proactive, self-motivated, organized, reliable, outgoing, and fearless in tackling challenges
Excellent written and verbal communication, presentation, and problem-solving skills, with the ability to engage with individuals at all levels of an organization
Experience understanding complex business problems, developing strategies, and working with technology and services teams to deliver software solutions
Strong relationship-building skills, with the ability to remain composed when facing unexpected challenges and competing demands
Bachelor's degree
Bridgeway is an Equal Opportunity Employer.
Covid Message: We value the safety and well-being of our Bridgeway community, including our staff, customers, business partners, and beyond. This is why our team has required staff to be fully vaccinated for all in-person business activities, whether on-site at our corporate office or traveling for business. Candidates should consider this requirement before applying.
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Customer Success Manager jobs in Baltimore, MD, United States
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