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280 Group, LLC
Denver, CO, United States
We’re growing and on the move -- 20 years young, with startup fever. We're a living, learning laboratory of Product Management, serving Product Management! Our Mission is to empower product professionals with the knowledge and tools to deliver products that matter. Our Goal is to transform 10,000 teams in 10 years. To get there, we are guided by ou
Job Source: 280 Group, LLCConfidential
Denver, CO, United States
Head of Customer Success About the Company Prominent organization specializing in language analytics & recruitment services Industry Human Resources Type Privately Held, VC-backed Founded 2015 Employees 11-50 Funding $11-$25 million Categories Enterprise Software Human Resources Natural Language Processing Recruiting SaaS Software Consulting Agenc
Job Source: ConfidentialConvera
Denver, CO, United States
Head of Sales Education (North America): (Preferred Locations: Denver, Colorado, Chicago, IL, Toronto, Canada, or Vancouver, Canada Appliants) Bring your talent, experience, and potential to join a world-class Fintech GTM organization at Convera, driving the growth of our Education Industry vertical in North America including US, Canada and LATAM.
Job Source: ConveraKuraray America, Inc.
Denver, CO, United States
Head of Sales Education (North America): (Preferred Locations: Denver, Colorado or Chicago, IL) Bring your talent, experience, and potential to join a world-class fintech GTM organization at Convera, driving the growth of our Education Industry vertical in North America including US, Canada and LATAM. Are you a passionate Customer Champion with a
Job Source: Kuraray America, Inc.PMI (Project Management Institute)
Denver, CO, United States
Regional Head of Marketing, North America & LATAM United States * Virtual Req #454 Tuesday, December 12, 2023 Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference? Make an impact. Join PMI. How will you make a difference to PMI? As the Regional Head of Marketing, you will be res
Job Source: PMI (Project Management Institute)Yara International ASA
, CO, United States
Press Tab to Move to Skip to Content Link Location: Bogota, Bogotá D.C., CO Job Function: Information Technology Job Type: Permanent Job Requisition ID: 17098 IT Head Latin America About the Unit Yara is the global leading provider of nutrition solutions for the most diverse crops by combining global and local knowledge of crops and
Job Source: Yara International ASAGates Corporation
Denver, CO, United States
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expe
Job Source: Gates CorporationAffinityLive
Denver, CO, United States
Description Accelo is looking for an experienced Customer Success Manager to join our global customer success team. You will be responsible for building and maintaining strong relationships with our client base, supporting them through product optimization and account growth. You will report directly to the Success Team Lead and work cross-functio
Job Source: AffinityLiveDenver, CO, United States
Who we are:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What we’re looking for:
Allot is looking for a dynamic, detailed oriented and results-driven Head of Customer Success for North America to lead our customer success team. This leader will be responsible for all solutions implementation, enhancing customer satisfaction, and ensuring our clients realize the full value of Allot’s solutions. This role is critical in maintaining long-term relationships with our customers and helping them achieve their security objectives. The Head of Customer Success will collaborate closely with sales, R&D, support, and product teams to deliver exceptional customer experiences.
What you’ll do:
Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with Allot’s business objectives and ensures customer satisfaction, loyalty, and advocacy. Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention.
Team Leadership: Build and lead a high-performing advanced Services Customer Success team working with Technical Account/Project Managers and Professional Service Engineers, fostering a culture of customer-centricity, accountability, and continuous improvement.
Customer Engagement: Build a strong relationship with key customers, understanding their unique needs and ensuring their success with Allot’s solutions. Collaborate with sales, product, and support teams to ensure a seamless customer experience.
Onboarding and Adoption: Implement onboarding programs to ensure customers are efficiently and effectively onboarded to Allot’s solutions. Monitor and drive product adoption and usage to maximize customer value.
Customer Retention: Proactively identify and address customer issues, challenges, or concerns, working to resolve them promptly. Develop and implement retention strategies to reduce churn and increase customer lifetime value.
Customer Advocacy: Encourage and support customer advocacy initiatives, including case studies, testimonials, and referrals. Leverage customer feedback to influence product development and improvements.
Data Analysis and Reporting: Collect and analyze customer data to derive insights and improve customer success processes. Create and present reports to the executive team on customer success, performance, and trends.
Requirements:
What you should have:
Bachelor's degree in a related field (MBA or advanced degree is a plus).
Minimum of 8 years of experience in customer success, account management, or a related field
Strong leadership skills with experience managing customer success teams.
In-depth knowledge of cybersecurity solutions and industry trends.
Detailed oriented with excellent communication, interpersonal, and problem-solving skills.
Ability to analyze data, derive insights, and make data-driven decisions.
Customer-focused mindset and a commitment to delivering exceptional customer experiences.
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Head of Customer Success CFU - North America jobs in Denver, CO, United States
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