Service Manager
Denver, CO, United States
Service Manager
Tracking Code 1059-054 Job Description **About Jon-Don:**
Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their bestwhether its removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, weve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they cant find with other suppliers. Today, with 16 branches strategically located throughout the United States, were serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep. Jon-Don | Lets tackle your toughest jobs.
**Job Description:**
Our Service Managers play an important role at Jon-Don. You will be our customer's first point of contact in the Service Department. It is you who will deliver our strong reputation for quality customer service that have been the foundation of our success!
**Responsibilities include, and are not limited to, the following:**
* Answer inbound service calls
* Resolve customer concerns
* Investigate warranty options
* Manage and process work flow
* Meet and greet customers daily
* Close work orders and collect payment
* Direct the technician on the repair details
* Educate on preventative maintenance options
* Complete paperwork/ gather details about equipment
* Be the customers main point of contact throughout repair process
* Follow up with customers after the repair process to confirm satisfaction
* Schedule appointments for customers to drop off equipment to be serviced
* Establish positive relationships that result in repeat business for all service needs Include managerial responsibilities (such as: scheduling, hiring, training technicians, P&L, and budget requirements)
Required Skills
* Computer literate
* Willing to go the extra mile for the customer
* Strong written and oral communication skills
* Ability to motivate others and direct workflow
* Strong attention to detail and a love of organization
* Proven track record of growing a loyal customer base
Required Experience
* Must have valid driver's license
* Must own a complete set of work tools
* Technical repair or mechanical repair experience (a plus)
* 2 years of recent service writer and customer service experience (needed)
**Benefits/ Health Plans:**
* Medical, dental, vision, and life insurance coverage
* Free life insurance for all full-time employees
* Flexible spending account (pay for certain health care expenses with pre-taxed dollars)
* 401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)
* Holidays and personal: 12 paid days
* Vacation: 2 weeks starting year one
* Weekly pay periods
* Corporate events
* Employee referral program
* Employee discounts
Job Location Denver, Colorado, United States Position Type Full-Time/Regular ** Apply**
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