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Columbia Technology Partners
Annapolis Junction, MD, United States
Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible fo
Job Source: Columbia Technology PartnersCuraleaf
Columbia, MD, United States
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Cur
Job Source: CuraleafAt Home Stores LLC
, MD, United States
Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: transparent } pre { font-family: "Liberation Mono", monospace; font-size: 10pt; background: transparent } $15.50-20.15/hourThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closi
Job Source: At Home Stores LLCAt Home Stores LLC
Glen Burnie, MD, United States
Job Identification 16062 Locations Posting Date 05/30/2023, 12:33PM Job Schedule Job Description $13.00-16.90/hourThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational su
Job Source: At Home Stores LLCJovian Concepts Inc
Annapolis Junction, MD, United States
Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording,
Job Source: Jovian Concepts IncLeadVenture Inc.
, MD, United States
Customer and Web Development Support Specialist Tech & Customer SupportRemote,United States We are looking for a Technical Support Specialist II I to provide first-level technical support with delights Dealer Spike customers . You will take your expertise in web development and comprehensive knowledge of the Dealer Spike Web Platform
Job Source: LeadVenture Inc.Dealer Spike LLC
, MD, United States
Customer and Web Development Support Specialist Tech & Customer SupportRemote,United States Customer and Web Development Support Specialist We are looking for a Customer and Web Development Support Specialist to provide first-level technical support with delights Dealer Spike customers . You will take your expertise in web developmen
Job Source: Dealer Spike LLCJBS International
Jessup, MD, United States
The Child Welfare Reviews Project provides technical, analytical, training, and logistical support to the Children's Bureau in administering the Federal child welfare reviews. ***Please note that if you are within 50 miles of the North Bethesda or San Mateo offices, that this position will require a hybrid work.*** ESSENTIAL JOB FUNCTIONS: The Help
Job Source: JBS International, MD, United States
Description:
Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues. Enter and track tickets for the requesting organization. Responsible for attending meetings that affect Help Desk Process and Procedures. Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status. Solve problems using documented Standard Operating Procedures (SOP)Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and global customers.
Qualifications: An active TS/SCI + FS polygraph
The candidate must have a Security+ CE certification.
0-5 years of experience
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service skills and the ability to work in a team-oriented, collaborative environment. Be sensitive to unique dialects as our customers may speak English as a second language.
Availability to work weekends and holidays. Willing to work evening shift from 1500-2300 Tuesday - Saturday. Training M-F, 0700-1500 for the first 4-6 weeks.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
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Customer Support Specialist jobs in , MD, United States
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