Banking Customer Service Rep
Jacksonville, FL, United States
Customer Support Specialist/ Call Center
LHH Recruitment Solutions is searching for a full-time Customer Support Specialist/ Call Center in the Jacksonville, FL metro area. Our client is looking to bring on a Customer Support Specialist to provide high-level customer service to both external and internal customers. Specialists provide customers with in-depth knowledge of banking products and promotions. This role is 100% on site. The CS Specialist will also assist inbound callers to either route them to the correct extension or assist with their inquiries.
Responsibilities
Processing/researching new bank accounts and account maintenance service requests.
Attention to detail and independence of thought and proven research ability, as well as have a strong focus on client service.
Research questions and support customers with any inquiries related to their account.
Answer inquiries via phone.
Exceed customer service expectations with timely and accurate responses to requests.
Required Qualifications and Skill Sets
Ability to provide the highest quality customer service.
Ability to communicate professionally, whether on the phone, in person, or via e-mail.
Ability to efficiently manage time and work effectively towards deadlines.
Collaborative and team-focused
Required Education and Experience:
High school degree or equivalent
Advanced experience with Microsoft Word, Excel, and Outlook
3+ years of customer service related experience
Experience in installing vehicle audio, video or safety related products is preferred but not required.
Compensation: $ 20- $21/hr
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
Pay Details: $20.00 to $21.00 per hour
Search managed by: Meganne Amaro
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.