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SRT Training Group
Jacksonville, FL, United States
Fields calls and inquiries from the customer with concerns and questions. Facilitates resolution to the customer's problems. Maintains customer information in computer system. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures
Job Source: SRT Training GroupMedtronic
Jacksonville, FL, United States
Careers that Change Lives A Day in the Life Responsibilities may include the following and other duties may be assigned. · Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when n
Job Source: MedtronicLHH Recruitment Solutions
Jacksonville, FL, United States
Customer Support Specialist/ Call Center LHH Recruitment Solutions is searching for a full-time Customer Support Specialist/ Call Center in the Jacksonville, FL metro area. Our client is looking to bring on a Customer Support Specialist to provide high-level customer service to both external and internal customers. Specialists provide customers wi
Job Source: LHH Recruitment SolutionsGlobal Channel Management
Jacksonville, FL, United States
Job Description: Financial services Customer Rep needs 1-3 years customer service, customer support or inside sales, financial, banking experience Financial services Customer Rep requires: Onsite Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Abilit
Job Source: Global Channel ManagementGlobal Force
Jacksonville, FL, United States
Location: 8171 Baymeadows Way West Jacksonville FL 32256 Must be local to Jacksonville FL 32256 Start date6/27/2022 -9/30/202 Will most likely be extended Compliance clearance has to be met Training Day Shift 8:30-5 Monday thru Friday You should have hard wire internet connection Training is 5-6 weeks (accelerated) - Looking for tech savvy/fast le
Job Source: Global ForceCitizens Property Insurance
Jacksonville, FL, United States
Job Description Essential Functions: Models ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies. Effectively respond via the telephone to concerns of both internal and external customers. Take ownership of each call, handling it until resolution is reached, which
Job Source: Citizens Property InsuranceExtended Stay America
Jacksonville, FL, United States
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines an
Job Source: Extended Stay AmericaESA Management, LLC
Jacksonville, FL, United States
Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and
Job Source: ESA Management, LLCJacksonville, FL, United States
Overview
Summary
The Customer Service Representative (CSR) impacts member and providers service experience by handling customer service inquires and problems via telephone, internet, or written correspondence. Customer inquiries are of basic and at times complex nature. The CSR engages, consults, and educates members and providers based their unique needs, preferences, and understanding while using tools and resources available to help guide the customer along a clear path of care. The CSR will deliver exceptional experience to our members and providers.
Responsibilities
ESSENTIAL JOB FUNCTIONS
Key Accountability Metrics
- Handle escalated calls, resolving more complex customer issues in a efficient manner.
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
- Intervene with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
- Assist customers in navigating websites and encourage and reassure them to become self-sufficient.
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
- Provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance.
Qualifications
PROFESSIONAL EXPERIENCE/QuALIFICATIONS
Requirements and Must Have Criteria
- 1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role.
- Computer proficiency in windows-based applications. 1+ years working with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
- All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material.
- Ability to work full-time, Monday - Friday between 8:30am - 5:00pm including the flexibility to work occasional overtime given the business need.
Other Personal Characteristics and Experience
- Knowledge of Phone Etiquette
- Strong organizational skills, attention to detail and accuracy
- Ability to work effectively in a team environment and adapt changing priorities, be responsible and reliable.
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product.
- Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
EDUCATION
- High School Diploma / GED (or higher)
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Email Alert for Customer Service Rep 1 jobs in Jacksonville, FL, United States
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