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Really Communications, Inc.
Austin
Job Description Job Description Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our
Job Source: Really Communications, Inc.Museum of Ice Cream
Austin
Job Description Job Description Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike won
Job Source: Museum of Ice CreamMUSEUM OF ICE CREAM
Austin, TX, United States
Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world
Job Source: MUSEUM OF ICE CREAMThe Escape Game
Austin, TX, United States
Position: Guest Experience Specialist Position Description: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest's individual needs and wants. How Game Guides Serve Our Guests and Our Team: * Enthusiastically greeting every single guest* Leading groups o
Job Source: The Escape GameMUSEUM OF ICE CREAM
Austin, TX, United States
Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our worl
Job Source: MUSEUM OF ICE CREAMKeeper
Austin, TX, United States
[Full Time] Customer Experience Specialist at Keeper (United States) | BEAMSTART Jobs Customer Experience Specialist Keeper United States Date Posted 10 May, 2023 Work Location Austin, TX, United States Salary Offered $50000 — $60000 yearly Job Type Full Time Experience Required No experience required Remote Work Yes Stock Options No Vacancie
Job Source: KeeperEOS Hospitality
Austin, TX, United States
As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings. Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests. Promptly answer the telephone within three ring
Job Source: EOS Hospitalityplayvs, Inc.
Austin, TX, United States
**Customer Experience Specialist** Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations,
Job Source: playvs, Inc.Austin, TX, United States
Encino Building #2, Austin, Texas, United States of America
Job Description Posted Tuesday, December 5, 2023 at 6:00 AM
ABOUT US:
Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.
Summary: As an Experience Specialist, you will be pivotal in ensuring Kestra provides an elite service experience by monitoring and evaluating calls and work items through our Quality Assurance (QA) programs. Your responsibilities include identifying trends and coaching opportunities, completing experience reviews, monitoring the VOC program, and contributing to various team initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; however, other duties may be assigned:
Support all Quality Assurance programs, including monitoring/evaluating calls and work items for multiple teams.
Support the expansion of Client Experience (CX) initiatives, training, and culture to all departments at Kestra.
Help support our Voice of the Customer program by reviewing incoming survey responses to identify client and Home Office opportunities.
Administer and assist with bi-weekly knowledge testing for multiple departments.
Identify and support additional initiatives based on VOC, QA trends, and management feedback.
Provides prompt and constructive feedback and coaching opportunities to team members and management.
Exercise judgment to know when to escalate issues to the department contact.
Complete high-level reviews for individual clients and firms by researching their interactions with the Home Office and providing detailed summaries to management.
Strong focus on root cause analysis when completing QA and researching client feedback.
Analyze and document trends based on daily workflow and submit data/feedback to management.
Meet regularly with management to share trending service opportunities.
Keep current on all new firm technology, policies, and procedures.
KNOWLEDGE, SKILLS, AND/OR ABILITIES:
To perform this job successfully, the individual should have the following skills and abilities.
Experience with Excel & PowerPoint
Oral, written, and interpersonal communication skills
Self-starter who can manage time effectively and efficiently, prioritize and manage tasks
Resourceful with strong analytical and problem-solving skills
Continuously look for ways to improve and exceed expectations.
Comfortable navigating ambiguity and adapting to changing priorities with a resourceful mindset
Maintain good working relationships and open communication with internal teams.
SUPERVISORY RESPONSIBILITIES: None
EDUCATION AND/OR EXPERIENCE:
Minimum of 2 years of industry experience with call center and/or operations background
Coaching and mentoring experience preferred
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Series 7 license preferred
BENEFITS
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).
DISCLOSURE
By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
Job Family Client Service Job Function Client Experience
Pay Type Salary
Encino Building #2, Austin, Texas, United States of America
#J-18808-Ljbffr
Experience Specialist I jobs in Austin, TX, United States
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