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Really
Austin, TX, United States
Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our wireless customers. * This posit
Job Source: ReallySpringdale Ventures
Austin, TX, United States
Location **Customer Experience Specialist** Company Location Austin, Texas Other Sales Eterneva is completely changing how we culturally view death and honoring our loved ones. We're here to bring a totally different tone to the funeral space, and ensure remarkable people aren't forgotten! And you, as one of our early hires, will get to have a
Job Source: Springdale VenturesReally Communications, Inc.
Austin
Job Description Job Description Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our
Job Source: Really Communications, Inc.Keeper
Austin, TX, United States
[Full Time] Customer Experience Specialist at Keeper (United States) | BEAMSTART Jobs Customer Experience Specialist Keeper United States Date Posted 10 May, 2023 Work Location Austin, TX, United States Salary Offered $50000 — $60000 yearly Job Type Full Time Experience Required No experience required Remote Work Yes Stock Options No Vacancie
Job Source: KeeperUpliftdesk
Austin, TX, United States
**Customer Experience Specialist - Warranty** **Department:** Inventory - Returns & Warranty Oper **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Des
Job Source: UpliftdeskKestra PWS
Austin, TX, United States
Encino Building #2, Austin, Texas, United States of America Job Description Posted Tuesday, December 5, 2023 at 6:00 AM ABOUT US: Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs,
Job Source: Kestra PWSEducation Service Center Region 13
Austin, TX, United States
Position Type: Support Staff/Technical Support Specialist I Date Posted: 4/22/2024 Location: Education Service Center Region 13 - 104 District: Education Service Center Region 13 - website Reports To: Senior Coordinator for Professional Development Experience Salary: This is a full-time, 12-month position at 232 days with an annual minimum s
Job Source: Education Service Center Region 13Education Service Center Region 13
Austin, TX, United States
Position Type:Support Staff/Technical Support Specialist I Date Posted:4/22/2024 Location:Education Service Center Region 13 - 104 District:Education Service Center Region 13 - website Reports To: Senior Coordinator for Professional Development Experience Salary: This is a full-time, 12-month position at 232 days with an annual minimum salar
Job Source: Education Service Center Region 13Austin, TX, United States
**Customer Experience Specialist**
Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations, team building tools, leagues, tournaments, and schedulesand our software products tie everything together into a cohesive experience.
The League Support Specialist will be responsible for supporting PlayVS match day operations, resolving open tickets on product support, and maintaining excellent user satisfaction.
A League Support Specialist will report directly to the Head of Customer Experience and will work with a team of Customer Experience League Officials. Candidates must be familiar with Google Suite and must have excellent computer skills. Additionally, candidates must work well in a collaborative environment. This position is on-site at the PlayVS office in Santa Monica, California.
**Here's what you'll get to do:** * Resolve Match Day tickets, recommend appropriate articles and resources, and provide 1:1 support via email, chat and phone * Identify user needs and suggest solutions * Manage a large amount of incoming calls * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by following match day protocols * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Follow internal communication procedures, guidelines and policies * Resolve customer complaints via phone, email, or chat * Proactively call customers when necessary * Answer questions about rules, billing, or other user needs * Report bugs or feature issues through the proper channels * May assist with player/school signup and onboarding
**Here's what we're looking for:** * Strong phone support skills and active listening * Ability to communicate clearly and effectively in-person, over the phone, and digitally through email or chat * Ability to multi-task, prioritize and manage time effectively * Ability to maintain accuracy in fast-paced work environments * Experience showing patience and resilience when faced with unhappy users * Strong organizational skills
**Bonus:** * Willing to work early or late shifts * Familiar with League of Legends, Rocket League, and/or SMITE * Experience with tournament organization * Background in gaming, education, technical support, or sales * Experience with tools including Zendesk, Intercom, Slack, Jira, Trello, etc
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Customer Experience Specialist jobs in Austin, TX, United States
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