Customer Experience Specialist
Austin, TX, United States
[Full Time] Customer Experience Specialist at Keeper (United States) | BEAMSTART Jobs Customer Experience Specialist Keeper United States
Date Posted
10 May, 2023
Work Location
Austin, TX, United States
Salary Offered
$50000 — $60000 yearly
Job Type
Full Time
Experience Required
No experience required
Remote Work
Yes
Stock Options
No
Vacancies
1 available
What You'll Do Customer support is a critical function for us. We believe that it's our job to teach our customers how to use our product, not their job to learn it.
We succeed in that job by providing amazingly responsive online chat and writing digestible product documentation. In a nutshell, that's what you'll do at Keeper.
You will:
Be the first person to answer incoming chat support requests,
Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own
Relay common sources of confusion to the CEO and CTO to make the product more intuitive
Who You Are You are energized by talking to hundreds of customers per week
You have a knack for giving simple explanations
You have a passion for improving documentation and making processes more efficient
You are familiar with modern SaaS technologies such as Intercom and Salesforce
Accounting / finance experience is preferred; interest in learning the space is required
Benefits Competitive pay and equity
Unlimited PTO
100% sponsored Health, dental, and vision insurance
About Keeper Taxes made magical Company Size: 11 - 50 People Year Founded: 2019 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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