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Customer Experience Specialist

Austin, TX, United States

[Full Time] Customer Experience Specialist at Keeper (United States) | BEAMSTART Jobs Customer Experience Specialist Keeper United States

Date Posted

10 May, 2023

Work Location

Austin, TX, United States

Salary Offered

$50000 — $60000 yearly

Job Type

Full Time

Experience Required

No experience required

Remote Work

Yes

Stock Options

No

Vacancies

1 available

What You'll Do Customer support is a critical function for us. We believe that it's our job to teach our customers how to use our product, not their job to learn it.

We succeed in that job by providing amazingly responsive online chat and writing digestible product documentation. In a nutshell, that's what you'll do at Keeper.

You will:

Be the first person to answer incoming chat support requests,

Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own

Relay common sources of confusion to the CEO and CTO to make the product more intuitive

Who You Are You are energized by talking to hundreds of customers per week

You have a knack for giving simple explanations

You have a passion for improving documentation and making processes more efficient

You are familiar with modern SaaS technologies such as Intercom and Salesforce

Accounting / finance experience is preferred; interest in learning the space is required

Benefits Competitive pay and equity

Unlimited PTO

100% sponsored Health, dental, and vision insurance

About Keeper Taxes made magical Company Size: 11 - 50 People Year Founded: 2019 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job

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Customer Experience Specialist jobs in Austin, TX, United States

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