Information Technology Manager

Indianapolis, IN, United States

General Statement of Job

The IT Manager/Analyst is a self-starter who manages the day-to-day technology needs of the company including Epicor 10 support as well as general network/workstation administration. Core responsibilities of this position include ABL coding; creating BAQs, BPMs, SSRS reports, and Crystal Reports; creating customizations; utilizing Bartender; automating business logic; and testing processes. In addition, this role provides technical assistance to the user base, answering questions and resolving computer issues in person, or via telephone, or electronically. This position assists in the use of computer hardware and software, including printing, installation, email, and operating systems. External Epicor 10 development and network support teams support the IT Manager/Analyst with ERP customization, network, and desktop support as needed.

Specific Duties and Responsibilities

Essential Job Functions

Confer with staff, users, and management to establish requirements for new systems or customizations

Design, program, and implement ERP enhancements, utilizing external programmers as appropriate

Manage Epicor systems customization, network enhancement, and other technology-based projects with third-party vendors

Create ad-hoc SSRS and Crystal Reports utilizing data from the Epicor 10 SQL database

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

Build, configure, troubleshoot, and repair PCs for deployment in office and warehouse environments

Refer major hardware or software problems or defective products to vendors' third-party support teams

Oversee the daily performance of computer systems

Answer user inquiries regarding computer software or hardware operation to resolve problems

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintain records of and prepare reports from Help Desk Software

Develop training materials and procedures, or train users in the proper use of hardware or software

Read technical manuals and attend conferences and seminars to maintain knowledge of hardware and software

Manage projects for IT improvements in the Indianapolis and Columbus facilities

Expected to understand advanced SQL database management concepts such as sharding, indexing, and table joining to design databases and database queries that are fast and efficient at retrieving and editing large volumes of data.

Minimum Qualifications and Requirements

Bachelor’s degree in Computer Science or computer-related field from an accredited institution

5+ years of experience in Epicor 9/10 customization programming and systems management and support

5+ years of experience with MRP, manufacturing, and production planning processes

Proficiency in SSRS / Crystal Reports writing

Working knowledge of Microsoft Windows desktop operating systems, Microsoft Office, Microsoft Server, Microsoft Exchange, network systems, and hardware (scanners, printers, etc.)

Working knowledge of antivirus/antimalware solutions, shared resources (mapping drives and setting user access rights), disaster recovery, and configuration and troubleshooting issues related to DNS, DCHP, etc.

Strong technical knowledge of desktops, laptops, network printers, networking equipment, and wireless-connected devices

Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Able to lift and carry up to 50 lbs.

(ADA) Minimum Qualifications or Standards Required to Perform Essential Job Functions

Physical Requirements: Must be physically able to stand for a prolonged period. Must be physically able to operate a variety of maintenance equipment and tools. Must be physically able to operate a motor vehicle. Must be able to use body members to work, move, or carry objects or materials. Must be able to exert up to fifty pounds of force occasionally, and/or up to twenty pounds frequently. Physical demand requirements are at the levels of those for physically active work. Must be able to lift and/or carry weights of up to seventy-five pounds.

Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether like or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information related to production as well as administrative duties.

Language Ability: Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.

Intelligence: Requires the ability to learn and understand relatively complex principles and techniques related to warehouse/production as well as administrative and clerical duties; to make independent judgments; to acquire knowledge of topics related to primary occupation.

Verbal Aptitude: Requires the ability to record and deliver information, explain procedures, and follow verbal and written instructions.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide figures; determine percentages; determine time weight.

Physical Communication: Requires the ability to talk and/or hear: talking, expressing, or exchanging ideas using spoken words. (Hearing – perceiving nature of sounds by ear)

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