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Service Advisor

Springfield

Job Description Job Description Take Your CAREER to the Next Level - Advancement Opportunities Available! Scott Kia of Springfield is looking for an experienced Service Advisor who is ready to take the next step in their career!

Come join our team of professionals in our award-winning Service Department. The ideal candidate has a positive attitude, strong organization, great energy, solid communication skills, and problem-solving ability. In this position, you'll be able to get out from behind the desk and play an active role in the service lane.

A valid State Driver’s License and the ability to pass a pre-employment criminal background check are required for employment.

What Will I Do Every Day?

Set, confirm, and prepare for appointments with customers so they can have a great service experience

Meet or exceed targeted sales goals & the targeted customer satisfaction index

Greet customers in a friendly manner when they arrive

Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives

Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle

Produce repair orders for customers, including cost and time estimates, with full transparency

Communicate frequently with technicians and parts associates to ensure timely completion of work

Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

Follow up with customers to ensure satisfaction

Gain superior product knowledge to effectively help customers

Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

High school diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Prior sales experience is preferred but not required

Demonstrated communication, consultative, interpersonal, and organizational skills

The willingness to follow up with customers

Experience and desire to work with technology

Valid in-state driver’s license and an acceptable, safe driving record

BENEFITS:

Competitive Pay Plan

Medical, Dental & Vision Insurance Plans

Short/Long Term Disability

Employer contributed 401(K) Plan

Paid Time Off & Holidays

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Service Advisor jobs in Springfield

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