IT Technician

Bellevue

Job Description Job Description Are you looking for work/life balance and a friendly work environment where team members appreciate the service you provide?

This is a great opportunity to use and expand your technical support skills in a growing, collaborative company.

Normal work hours will be 7:00 AM - 4:00 PM Monday through Friday in our office in the "Old Bellevue" neighborhood just outside downtown, with regular visits to our offices in Seattle, Mercer Island, and Kirkland. No "on call" hours and very infrequent weekend work - always with plenty of advance notice.

Our IT Technician supports both the human and technical sides of technology. You will report to the IT Manager and work closely with him, the Systems Administrator, and an MSP team.

Your responsibilities will include:

Remote help desk and on-site support across multiple locations (including printer/scanner issues, connectivity, permission changes, company-wide password management program, multi-factor authentication programs, VOIP phone system, fax system, and setting up Mobile Device Management on cell phones)

Set up workstations (laptop, monitors, docking station, peripherals) for new hires

Work closely with our MSP to configure and deploy new and replacement workstations

Laptop decommissioning - wiping, disposing or making available for MSP to redeploy

Provide end-user training and maintain technical "How To" guides

Provide regular updates on common problems encountered and identify longer-term solutions/improvements to reduce future problems

2+ years of professional experience in a tech support position OR certificates from Comp TIA (A+, Network+, Security+) or Microsoft 365 equivalent

Hands-on experience troubleshooting and resolving hardware, software, systems and network issues, including installing, upgrading, repairing, moving, and replacing laptops and peripherals

Experience maintaining a Windows Server-based network, including Active Directory and Office 365 Suite

Outstanding attention to detail and high quality of work

Excellent communication, customer service, time management, and prioritization skills

Passion for solving problems and conducting research into a wide range of computing issues

Ability to travel between office locations as needed, including valid driver's license and dependable vehicle (mileage will be reimbursed)

Ability to lift 40 pounds

Bachelor's degree in Computer Science, IS Management or related field is preferred

Experience with Salesforce, SharePoint, ConnectWise, Okta IdP, M365, and/or Meraki is a plus

Benefits: Coldstream is an employee-owned, independently-operated wealth management firm that’s been earning the trust of affluent families and businesses for 26 years. We offer a comprehensive, holistic approach to planning and focus on providing unparalleled advice and exceptional service. We welcome new colleagues who believe in our same approach, value open communication, and believe in trusting, life-long relationships. Founded in 1996, the firm has offices in Bellevue, Seattle, Mercer Island, Kirkland, Portland, Boise, and Kenai, Alaska. For more on Coldstream, please visit www.coldstream.com.

In terms of pay expectations, we assess each candidate individually based on their experience and qualifications and offer competitive compensation that reflects the value they bring to the team. Base pay for this position typically starts between $35 and $40 per hour plus an annual bonus and a generous benefits package.

As a Washington’s Best Workplaces awardee, we pride ourselves on our collaborative and supportive culture. We’ve created a full benefits package that focuses on the growth, health, and wellness of our team members:

Pay: Competitive base pay plus annual bonus based on achieving personal performance goals that you help set

Benefits: Fully paid premiums for medical/dental/vision, short-term and long-term disability, and life insurance

401(k): 100% company match up to 4% of your annual pay

Stock: Opportunity to purchase equity and become an owner of the firm

Paid Time Off: Starting at 16 days per year, then increasing with tenure - plus 10 holidays and an extra paid day off each year to do volunteer work

Career development: 100% training/certification/licensing/dues reimbursement plus access to Coldstream’s mentoring program

Parking: heavily subsidized parking or free transit pass

Wellness reimbursement

Coldstream is committed to inclusion and diversity. To us, diversity means employing team members of different races, genders, ages, physical abilities, national origins, religions, sexual orientations, ethnicities, political ideologies, educational and military backgrounds, and more. We welcome, support, and respect all team members, and we value the wide variety of experiences, opinions, and talents that they bring to the company. As we grow, we continue to cultivate an environment in which all team members’ perspectives and contributions are treated with respect, and every individual feels confident that they belong and are empowered to be their best.