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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: Apitureworkday
Austin, TX, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting
Job Source: workdaySADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAIron Mountain Inc
Austin, TX, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekPlanview Incorporated
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We pro
Job Source: Planview IncorporatedKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.HP
Austin, TX, United States
Job Summary This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning. Responsibilities Creates and
Job Source: HPAustin, TX, United States
Austin TX Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship management role - focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle. Some experience in developing and maintaining client relationships is required. Primary Responsibilities: Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services
Develop, nurture, and monitor effective communication channels with customers and internal teams to support customer and internal goals
Create, execute and oversee action plans to track customer activities and projects and ensure engagement by appropriate parties throughout
Continually capture and monitor customer business drivers to ensure optimal solutions and further client engagement with SpyCloud products/services
Identify up sell opportunities based on needs of the customer or new production rollouts
Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion and new product adoption
Inform and report account status up to VP, Customer Success
Key Qualifications and Requirements: Self starter with drive to succeed
Must be proficient in both oral and written communication and able to tailor message format and content to specific audience(s)
Superior active listening skills are required
Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously
Excellent analytical capabilities to breakdown complex tasks into executable and measureable steps
Creative problem solver, able to accomplish goals through a variety of processes and tools
Capability of talking to and staying abreast of technical developments at SpyCloud
Ability to deal with complex customer relationships
Highly Desired Skills: 3-5 years of Customer Success Management experience in a client facing role
Familiarity with Software as a Service (SaaS) solutions
Cyber security and ATO prevention experience a plus
Education: BA/BS/Undergraduate
Competency with Microsoft's suite of business products
Salesforce and Zendesk experience is a plus
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Customer Success Manager jobs in Austin, TX, United States
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