Helpdesk Support
San Antonio, TX, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for worlds leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
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Job Description:
Job Title: IT Helpdesk Analyst
Location: San Antonio, TX
Duration: Long Term Contract
Job Description:
Deliver white glove support service in a professional manner.
Install, configure, maintain, and support Laptop or PC hardware and software for the companys workspace computing environment.
Manage trouble calls via ServiceNow ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image, configure desktops and laptops using an enterprise imaging solution.
Workstation related Moves Adds and Changes
Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software.
May have occasional evening and/or weekend work, rotating on-call after hours support.
Other duties as assigned.
For more information and other jobs available please contact our recruitment team at [email protected] . To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .