L2 Helpdesk/Service Desk Support Engineer
San Antonio, TX, United States
Job Title :- L2 Helpdesk/Service Desk Support Engineer
Rate : $23/hr W2 - MAX - NO ROOM FOR NEGOTIATIONS
Location: San Antonio, TX - 100% onsite
NOTE : WE NEED RESOURCE WHO HAS STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA's
Job Description:-
• IT helpdesk (Service desk support, ITIL certification)
• ccept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
• 1+ years PC support experience, 6+ months call center support
• 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send. Effective communication, efficient call handling