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Hitachi High-Tech America, Inc
Dallas, TX, United States
Description WORK STYLE DESIGNATION: Onsite WORK LOCATION: Dallas, TX EXPECTED PAY RANGE: $24.04 - 33.06 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection p
Job Source: Hitachi High-Tech America, IncRS&H
Dallas, TX, United States
The Opportunity We are in search of a skilled IT Service Desk Analyst to join our IT team at RS&H. This person will have various roles in IT Operations at RS&H, such as providing first call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to the
Job Source: RS&HHitachi Automotive Systems Americas, Inc.
Dallas, TX, United States
EXPECTED PAY RANGE: $24.04 - 33.06 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. POSITION SUMMARY This position is responsible for day-to-day te
Job Source: Hitachi Automotive Systems Americas, Inc.Hitachi High-Tech America, Inc
Dallas, TX, United States
Description WORK STYLE DESIGNATION: Onsite WORK LOCATION: Dallas, TX EXPECTED PAY RANGE: $24.04 - 33.06 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during
Job Source: Hitachi High-Tech America, IncHitachi Vantara Corporation
Dallas, TX, United States
Location: Dallas,Texas,United States Job ID: R0047338 Date Posted: Mar 20, 2024 Segment: Connective Industries Business Unit: Hitachi High-Technologies Company Name: HITACHI HIGH-TECH AMERICA, INC. Profession (Job Category): IT, Telecom & Internet Job Type (Experience Level): Experienced Job Schedule: Full time Remote: No EXPECTED PAY RANG
Job Source: Hitachi Vantara CorporationRS&H
Dallas, TX, United States
The Opportunity: We are in search of a skilled IT Service Desk Analyst to join our IT team at RS&H. This person will have various roles in IT Operations at RS&H, such as providing first call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to the
Job Source: RS&HDiverse Lynx
Plano, TX, United States
Job Title: Service Desk Analyst Location: Plano, Texas (Day on onsite Role) Duration: Full time JOB DESCRIPTION: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifti
Job Source: Diverse LynxFanatics
Sunnyvale, TX, United States
Job Description As a Systems Support Analyst in Technical Services, the Service Desk Analyst I role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails. You'll document user problems, suggest resolutions, and handle the flow of support requests, escalating to other departments when necessary with detailed
Job Source: FanaticsDallas, TX, United States
Location:
Dallas, Texas, United States
Job ID:
R0047338
Date Posted:
2024-03-20
Company Name:
HITACHI HIGH-TECH AMERICA, INC.
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
WORK STYLE DESIGNATION: Onsite
WORK LOCATION: Dallas, TX
EXPECTED PAY RANGE: $24.04 - 33.06 per hour
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
POSITION SUMMARY
This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.
PRIMARY RESPONSIBILITIES
Install, configure and troubleshoot users' PCs, printers, video, phones and network connectivity issues.
Monitor tickets in the Service Desk system - escalation monitoring, ticket status changes, report generation.
Conduct onboarding training programs to assist new employees in setting up their PCs.
Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records.
Assist network team (ETS) with troubleshooting and resolution of onsite networking issues, as needed.
Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS Post high school technical school or associates degree in computer science or similar discipline.
Bachelor's degree - preferred.
EXPERIENCE AND TRAVEL REQUIREMENTS Three (3) years minimum relevant IT experience required.
Travel is not anticipated.
SKILLS AND ABILITIES and SAFETY REQUIREMENTS Extensive knowledge of Microsoft applications, including Windows 11, Microsoft Office products, up to the latest version, and Active Directory.
Familiarity with OKTA or similar identity and access management software.
Familiarity and basic understanding of Microsoft networking fundamentals. Familiarity and basic understanding of switches, routers, firewall, servers, access points, conferencing room equipment.
Excellent verbal/written communications skills.
Ability to provide support over the phone, via screen sharing or remote control, chat and email.
Strong troubleshooting skills.
Work independently making decisions as needed regarding end user needs.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
Service Desk Analyst II jobs in Dallas, TX, United States
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