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InEvent
Seattle, WA, United States
CUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! Responsib
Job Source: InEventMacDonald-Miller Facility Solutions
SeaTac
Job Description Job Description At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a breadth and vari
Job Source: MacDonald-Miller Facility SolutionsBrandSafway
Seattle, WA, United States
Product Support Representative Summary Title: Product Support Representative ID: 2044186 Location: Tukwila, WA Job Function : Sales Description We are looking for a Product Support Representative . The Product Support Representative assists customers, sales and field service personnel by providing technical advice and information on
Job Source: BrandSafwayMacDonald-Miller Facility Solutions
SeaTac, WA, United States
At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ) . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a bread
Job Source: MacDonald-Miller Facility SolutionsMacDonald-Miller Facility Solutions
Seattle, WA, United States
At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ) . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a bread
Job Source: MacDonald-Miller Facility SolutionsBrandSafway
Tukwila, WA, United States
Product Support Representative Summary Title: Product Support Representative ID: 2044186 Location: Tukwila, WA Job Function : Sales Description We are looking for a Product Support Representative. The Product Support Representative assists customers, sales and field service personnel by providing technical advice and information on productio
Job Source: BrandSafwayMindful Support Services
Mountlake Terrace, WA, United States
Mindful Support Services Customer Support Specialist Mountlake Terrace , Washington Apply Now This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024! Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatr
Job Source: Mindful Support ServicesMindful Support Services
Mountlake Terrace
*This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024!* Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to si
Job Source: Mindful Support ServicesSeattle, WA, United States
ABOUT US
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.
In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.
Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
Role:
Card Kingdom is looking for a Customer Support Representative I to join our CSR team. The Customer Support Representative is an individual contributor tasked with providing Magic’s highest caliber of customer service through direct interactions. This “Royal Service” sets us apart from other Magic retailers. The CSR leverages their expertise in multiple functions within Marketing and Online Operations to effectively communicate with customers and bring problems to a quick resolution.
Responsibilities:
Uphold Card Kingdom’s reputation as the most customer-centric organization in Magic
Exercise good judgment and critical thinking in ambiguous, time-sensitive situations
Uphold processes and policies in support of organizational goals
Execute against organizational SLAs for customer care
Balance rapidly shifting priorities through multitasking and flexibility
Investigate and resolve incoming customer complaints
Use good judgement to evaluate complex situations and quickly execute decisions
Maintain positive attitude in the face of customer concerns
Act as subject matter expert on Card Kingdom’s processes, policies, and internal tools
Participate in additional duties, projects and responsibilities as needed and assigned
Weekend shifts required // Overtime required during Magic: the Gathering releases and times of peak volume
Qualifications:
One-year previous experience in a customer facing role
Associate degree or equivalent work experience
Proven track-record of building trust with customers and teammates
Top-notch time management and communication skills
Demonstrated bias for action
Ability to apply innovative solutions to ambiguous situations
Strong conflict resolution skills
Capacity to act as a customer advocate without bias
Demonstrates a growth mindset and embraces constructive feedback
Experience with Freshdesk or similar customer support tool
Competency with Word, Excel, and Outlook
An understanding of Magic: The Gathering and its player base is a plus
Location / Work Schedule
Seattle, WA
Hybrid
Job Type / Salary
Full Time
Non-Exempt (Hourly): Starts at $21.37, and $22.12 after 90 days
Full Salary Range: $21.37- $23.46
Benefits:
Paid Time Off: Up to 120 hours (3 weeks) accrued in first year, plus 8 hours granted at 90 days.
Paid Time Off: Increased accruals after 1 year, and 3 years.
Company Holidays: 8 Paid Holidays.
Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
Retirement: 401(k) with 4% Safe Harbor match, no vesting period
Employee Stock Ownership Plan
Flexible Spending Accounts & Health Savings Accounts
Pre-Tax Commuter Benefits
Supplemental Life and AD&D Insurance
Accident, Critical Illness & Hospital Confinement Plans
Employee Assistance Program
Employee Discount
Equal Opportunity Employment:
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.
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Customer Support Representative I jobs in Seattle, WA, United States
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