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Card Kingdom
Seattle, WA, United States
ABOUT US Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, inno
Job Source: Card KingdomInEvent
Seattle, WA, United States
CUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! RESPONSIB
Job Source: InEventMacDonald-Miller Facility Solutions
Seattle, WA, United States
At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better (https://www.youtube.com/watch?v=kgRR2NNfNKQ) . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a bread
Job Source: MacDonald-Miller Facility SolutionsService Linen Supply
Renton, WA, United States
* Excellent pay ranging from $23 - $25/hr. with FREE health benefits for you and your family * * Employer Paid pension = $4.33 per hour worked * * Family owned established mid-sized company * * No Weekends! * Do you thrive in a fast paced environment? Do you want to work for a company that shows you appreciation by making you feel like a value
Job Source: Service Linen SupplyBrandSafway
Tukwila, WA, United States
Product Support Representative Summary Title: Product Support Representative ID: 2044186 Location: Tukwila, WA Job Function : Sales Description A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial servic
Job Source: BrandSafwayTrupanion
Seattle, WA, United States
Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Join Our Customer Support Tea
Job Source: TrupanionBellevue College
Bellevue, WA, United States
IT Customer Support - ENTRY Job ID: 13490 Location: Bellevue College Full/Part Time: Full Time Regular/Temporary: Regular Position Summary This position primarily provides front-line technology customer service to BC students, faculty and staff. This includes troubleshooting, incident management, problem management and service request fulfill
Job Source: Bellevue CollegeBlueprint Consulting Services
Bellevue, WA, United States
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills,
Job Source: Blueprint Consulting ServicesSeattle, WA, United States
CUSTOMER SUPPORT REPRESENTATIVE
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!
Responsibilities
Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.
Work autonomously to find solutions and improvements for InEvent’s customers and internal teams
Adhere to the role’s compliance and security requirements
PRE-REQUISITES
2+ years of experience in Customer Success is a must
Fluent English to communicate in writing and voice with customers around the world;
Fluency in other languages is a plus;
Experience working in a customer service role in a SaaS or tech company;
Experience working with government contracts a plus
Outstanding communication skills and empathy;
Flexibility and adaptability to service multicultural customers;
Happy to work between 8 pm - 2 am EST (5 pm - 11 pm PST)
Very (very) resilient to learn continuously in a startup!
PERKS
Health Insurance,
Paid Time Off (PTO);
Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (30hrs per week).
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Customer Support Representative jobs in Seattle, WA, United States
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