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Critter Control, Inc.
Baltimore, MD, United States
** Region Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** REGIO022682 Showing 1 location **Job Details** **Description** **Job Description:** The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provid
Job Source: Critter Control, Inc.Harrison National Employment
Columbia, MD, United States
Overview: We are searching for an enthusiastic and dedicated individual to join our team as an Employee Engagement Specialist. This will be a full time role and focuses in the Mortgage industry. This role is pivotal in fostering a positive work environment, enhancing employee satisfaction, and promoting a culture of collaboration. The ideal candida
Job Source: Harrison National EmploymentJohns Hopkins HealthCare
Columbia, MD, United States
The Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient/family satisfaction by identifying and resolving concerns expressed by patients. Makes contact with patients and family to answer questions, follow-up on concerns and provide information. Acts
Job Source: Johns Hopkins HealthCareJohns Hopkins Medicine
Columbia, MD, United States
Share This Page Job Details Requisition #: 635657 Location: Johns Hopkins Howard County Medical Center, Columbia, MD 21044 Category: Clerical and Administrative Support Schedule: Day Shift The Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient
Job Source: Johns Hopkins MedicineSheppard Pratt
Riderwood, MD, United States
General Summary : The Media Relations Specialist is a passionate storyteller who works to identify and secure earned media coverage in print, online, and broadcast media outlets. They will leverage their skills working with media/news outlets and writing skills to support the media and external relations activities to promote Sheppard Pratt, its
Job Source: Sheppard PrattUniversity of Maryland Medical System
Linthicum Heights
Job Description Job Description Company Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together t
Job Source: University of Maryland Medical SystemUniversity of Maryland, Batlimore
Baltimore, MD, United States
The Office of Human Resource Services, Employee Relations (ELR) at the University of Maryland, Baltimore develops, implements, policies, practices, and procedures, and assists in ensuring that they are administered consistently and fairly throughout the campus and according to law. The department is currently recruiting candidates to join the Emplo
Job Source: University of Maryland, BatlimoreGlobal Technology and Management Resources, Inc.
, MD, United States
FUNCTIONAL DESCRIPTION: Engage in promoting or creating an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media. EXPERIENCE REQUIREMENTS: 3-10 years of experience performing duties described in the functional description. EDUCATION REQUIREMENTS: BA/BS degree
Job Source: Global Technology and Management Resources, Inc.Baltimore, MD, United States
** Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO021452 Showing 1 location **Job Details**
**Description**
**At Orkin, our purpose is to help protect the world where we live, work, and play.**
Our **Customer Service Specialists** are committed to this purpose.
Our **Customer Service Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!**
**The Successful Customer Service Specialist Will . . .**
Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:
* Contact customers to schedule and confirm service appointments
* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
* Schedule & communicate with Service Technicians to meet customer requirements
* Perform outbound calls to customers to follow-up on service received
* Perform outbound calls to customers regarding outstanding account balances
* Receive payments from past due customers
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
* Reschedule unserviced accounts within 24 hours
* Answer inbound customer service calls with an open, friendly greeting
* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
* Use strong communication skills to communicate/empathize with customers
* Work well within a team
* Participate in quality assurance processes/programs/initiatives as requested
***If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!***
**We Offer**
* Competitive hourly pay
* Comprehensive benefits package including medical, dental, vision, maternity & life insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* **Quality, comprehensive training programs**
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA
**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.
**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
**Skills**
**Required**
**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School/GED or better.
**Preferred**
Bachelors or better.
Some college or better.
**Experience**
**Required**
**2 years:** Proven customer service experience
**1 year:** Proficiency in MS Outlook, Word and Excel
**Preferred**
**3-4 years:** Scheduling or dispatch experience in a service industry
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Customer Relations Specialist jobs in Baltimore, MD, United States
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