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Rollins, Inc.
Baltimore, MD, United States
** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021452 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Cu
Job Source: Rollins, Inc.Patriot, LLC
Columbia
Job Description Job Description Patriot, LLC is seeking a highly motivated and experienced Customer Relations Lead to manage and cultivate relationships with multiple government and federal customers. This role is critical for ensuring customer satisfaction, driving business development initiatives, and contributing to program deliverables and ove
Job Source: Patriot, LLCSheppard Pratt
Riderwood, MD, United States
General Summary : The Media Relations Specialist is a passionate storyteller who works to identify and secure earned media coverage in print, online, and broadcast media outlets. They will leverage their skills working with media/news outlets and writing skills to support the media and external relations activities to promote Sheppard Pratt, its
Job Source: Sheppard PrattJohns Hopkins Medicine
Columbia, MD, United States
Share This Page Job Details Requisition #: 635657 Location: Johns Hopkins Howard County Medical Center, Columbia, MD 21044 Category: Clerical and Administrative Support Schedule: Day Shift The Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient
Job Source: Johns Hopkins MedicineJohns Hopkins HealthCare
Columbia, MD, United States
The Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient/family satisfaction by identifying and resolving concerns expressed by patients. Makes contact with patients and family to answer questions, follow-up on concerns and provide information. Acts
Job Source: Johns Hopkins HealthCareHandCraft Services
Laurel
Job Description Job Description Salary: 66,500.00 Location: Laurel, Maryland / Monday through Friday / $66,500 Annual Salary / Remote with Daily Local Travel Are you tired of feeling like just another number on an employee roster? Consider joining our HandCraft family! We value each team member and appreciate how your role impacts our customers
Job Source: HandCraft ServicesGlobal Technology and Management Resources, Inc.
, MD, United States
FUNCTIONAL DESCRIPTION: Engage in promoting or creating an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media. EXPERIENCE REQUIREMENTS: 3-10 years of experience performing duties described in the functional description. EDUCATION REQUIREMENTS: BA/BS degree
Job Source: Global Technology and Management Resources, Inc.Johns Hopkins Medicine
Baltimore, MD, United States
Share This Page Job Details Requisition #: 638203 Location: Johns Hopkins Hospital, Baltimore, MD 21201 Category: Clerical and Administrative Support Schedule: Day Shift What Awaits You? Career growth and development Employee and Dependent Tuition Assistance Diverse and collaborative working environment Affordable and comprehensive ben
Job Source: Johns Hopkins MedicineBaltimore, MD, United States
** Region Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** REGIO022682 Showing 1 location **Job Details**
**Description**
**Job Description:**
The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
**Duties and Responsibilities**
* Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
* Able to speak knowledgeably to a customers concern or issue
* Be proficient to work within the current CRM (Servsuite) to document issues
* Research required information using accessible resources
* Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue
* Maintain/exceed productivity goals and performance measures set by the Region
* Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
* Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
* Assist customers as needed in making payments or setting up auto-billing
* Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
* Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
**Required Experience**
* One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
* Knowledge of customer service principles and practices,
* Good data entry and verbal skills; type 45 wpm or more
* Proficient in relevant computer applications
**Required Skills**
* Ability to de-escalate an upset customer
* Must be able to work overtime during the companys peak season
* Must have the ability to be flexible in scheduling
* Attention to detail
* Teamwork
* Problem Analysis and Resourcefulness
* Professionalism
* Adaptability
* Able to react effectively and calmly in a stressful situation
* Excellent organizational skills
* Able to coordinate activities with multiple parties and levels of leadership
**Compensation and Benefits Package:**
* Competitive earning potential
* Matching 401(k)
* Medical, dental and vision
* STD, LTD and life insurance
* PTO
* Paid training
* Company perks
**Position Type**
Full-Time/Regular
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**1 year:** Customer Service
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Region Customer Relations Specialist jobs in Baltimore, MD, United States
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