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Lyft
Seattle, WA, United States
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional crea
Job Source: LyftLyft
Seattle, WA, United States
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft is looking for an experienced candidate to join our evolving Safety & Customer Cares team as a Senior Project Manager. We are looking for a project manage
Job Source: LyftStarbucks
Seattle, WA, United States
Now Brewing – senior manager, Customer care on the Partner and Customer Service team! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this pass
Job Source: StarbucksRiverside Community Care
Mountlake Terrace, WA, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we
Job Source: Riverside Community CareGlass Doctor of Western Washington
Kent, WA, United States
Job Description Job Description We are hiring for a new position called Customer Care/Resolution Specialists which requires managing customer relations and communications while working with the sales, scheduling, and the operations team to resolve customer concerns in a timely manner. All trade services companies have things that do not go as plan
Job Source: Glass Doctor of Western WashingtonRobinhood
Bellevue, WA, United States
Join a leading fintech company that’s democratizing finance for all. Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that
Job Source: RobinhoodLineage Logistics LLC
Seattle, WA, United States
Customer Care Representative - Senior page is loaded **Customer Care Representative - Senior** **Customer Care Representative - Senior** locationsSeattle, WA (W. Garfield Street) posted onPosted 30+ Days Ago job requisition idR0032322 Perform customer service duties such as processing customer orders, tracking product availability, and han
Job Source: Lineage Logistics LLCEducation Realty Trust Inc.
Lynnwood, WA, United States
This position is responsible for ensuring all administrative functions are completed for the Receivables department. Responsibilities may include aiding support outstanding balance collection in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email). Additional responsibilities may a
Job Source: Education Realty Trust Inc.Seattle, WA, United States
WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS!
Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family homebuilding. Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, Colorado, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.
At Thomas James Homes, we are passionately committed to 1. Building your home as a sanctuary radiating with positive energy- a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family’s private refuge. 2. Reducing the stress of urban life and 3. Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.
What’s In It For You
PTO + Paid Holidays
WFH Flexibility
401(k) matching - 100% vested
Supplemental Life & AD&D
Employee Discounts & Perks
Medical, Vision, and Dental insurance
FSA & HSA Spending Accounts
Referral program
Employee paid Pet Insurance
Employee Assistance Program
Wellness Programs
Tranquility Rooms at each location
Technology allowance and unlimited pantry snacks
The Role
TJH is currently looking for a Customer Care Manager to join our Pacific Northwest team, located in Seattle, WA. You are an organized, solutions-oriented team player with patience and drive to go above and beyond in helping customers resolve issues with their homes.
Day In The Life
Drive to homesites, communicate, schedule, and follow up on the completion of warranty repair work with the Homeowners. Follow up on customer feedback to achieve the highest levels of customer satisfaction with completed repair work with problem call backs.
Conduct all buyer orientations, and closing walks with buyer
Arbitrate any buyer concerns and ensure decisions made are in the best interest of the Company and the Customer
Educate homeowners on maintenance vs warranty claims.
Issue service orders to subcontractors for warranty claims
Manage all costs related to the individual assigned jobs.
Review and approve all change orders within the authorized process.
Review reoccurring items with Director of Customer Care
Communicate with homeowners weekly on all items related to Customer Care
Manage, maintain, and ensure timely completion of all subcontractor and vendor service work orders.
Ensure that warranty service items are completed in a quality, workmanship-like and timely manner.
Maintain a quick response time to customer requests and inquiries.
Conform with and abide by all regulations, policies, work procedures and instructions.
Conform to all safety rules and use all appropriate safety equipment.
Perform other duties that may be assigned from time to time by the Director.
What You’ll Need
High School Diploma or GED or equivalent combination of education and experience.
3-5 years of experience in residential construction/home building
What Will Set You a Part
Knowledge/basic understanding of the Salesforce.com/technology platform and how it operates.
Blueprint reading skills.
Ability to communicate clearly and effectively with all levels of an organization.
Detail oriented individual with the capability of handling multiple projects at any given time
Self-starter with an ability to work independently.
Ability to de-escalate with homeowners when necessary
Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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Customer Care Manager jobs in Seattle, WA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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