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Director of Operations

Phoenix, AZ, United States

We are First Nations Home Health, and Good, is what we do! Now hiring a Director of Operations focused on development of our home and community-based services and programs. This position will oversee and manage our Arizona branches.

Good for employees

First Nations focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member, having fun along with top industry compensation and benefits.

Good deeds

We also do good in our work. Our team of office and field staff care about each other and the clients we serve. We help one another. We care and provide for a wide range of patients with a focus on serving the underserved.

Position duties include

Participate in the hiring and training of managers

Organize and oversee the work and schedules of managers

Conduct performance evaluations

Handle discipline of employees as needed following company policy

Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated (identify opportunities for improvement)

Implement policies and procedures that will improve day-to-day operations

Oversee office operations, ensuring each branch is reaching goals set by departmental and company leadership

Monitors budget and revenue in each office to achieve financial objectives

Communicates and explains new directives, policies/procedures to manager for change and meets with staff to explain changes, answer questions, and maintain morale

Improves customer service and satisfaction

Market current products to potential clients, families, case workers and potential referral sources

Leads coordination and integration of efforts among homecare team to produce smoother workflow and more cost-effective business processes

Traveling is required

Qualifications

Qualified applicants will have 3 years of management experience, excellent verbal and written communication skills and interpersonal and customer service skills. Healthcare and/or home care experience preferred. The Director of Operations oversees the day-to-day activities of home and community-based home care services, ensuring the organization is managed and performing efficiently and effectively. While carrying out the responsibilities of the position, ensure the values of servant-leadership, empathy, altruism, and integrity are evident in all actions and encounters.

How good?

Positively change the lives of individuals and families in our communities

Serve the underserved providing access to care for those who have been traditionally overlooked by the health care system

Support a talented team of administrative and clinical professionals and be a part of a team that supports each other

Full Benefits include

Medical, HRA, Dental, EAP, 401K, Paid Holidays, Top PTO Plan, Mileage, Flexible Schedule

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