Director of Operations
Phoenix, AZ, United States
We are First Nations Home Health, and Good, is what we do! Now hiring a Director of Operations focused on development of our home and community-based services and programs. This position will oversee and manage our Arizona branches.
Good for employees
First Nations focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member, having fun along with top industry compensation and benefits.
Good deeds
We also do good in our work. Our team of office and field staff care about each other and the clients we serve. We help one another. We care and provide for a wide range of patients with a focus on serving the underserved.
Position duties include
Participate in the hiring and training of managers
Organize and oversee the work and schedules of managers
Conduct performance evaluations
Handle discipline of employees as needed following company policy
Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated (identify opportunities for improvement)
Implement policies and procedures that will improve day-to-day operations
Oversee office operations, ensuring each branch is reaching goals set by departmental and company leadership
Monitors budget and revenue in each office to achieve financial objectives
Communicates and explains new directives, policies/procedures to manager for change and meets with staff to explain changes, answer questions, and maintain morale
Improves customer service and satisfaction
Market current products to potential clients, families, case workers and potential referral sources
Leads coordination and integration of efforts among homecare team to produce smoother workflow and more cost-effective business processes
Traveling is required
Qualifications
Qualified applicants will have 3 years of management experience, excellent verbal and written communication skills and interpersonal and customer service skills. Healthcare and/or home care experience preferred. The Director of Operations oversees the day-to-day activities of home and community-based home care services, ensuring the organization is managed and performing efficiently and effectively. While carrying out the responsibilities of the position, ensure the values of servant-leadership, empathy, altruism, and integrity are evident in all actions and encounters.
How good?
Positively change the lives of individuals and families in our communities
Serve the underserved providing access to care for those who have been traditionally overlooked by the health care system
Support a talented team of administrative and clinical professionals and be a part of a team that supports each other
Full Benefits include
Medical, HRA, Dental, EAP, 401K, Paid Holidays, Top PTO Plan, Mileage, Flexible Schedule
#J-18808-Ljbffr